topic Undelivered email in Sales Email

Undelivered email

BJeffcoat — Fri, 17 Jan 2025 15:47:40 GMT

Hi All,

As I've gone through my call list, I've noticed that several contacts have emails that were not delivered for reasons other than bouncing. I would like to know if there is a way to easily find these emails so I can address whatever issue is keeping them from being delivered. So far the only way I have noticed is when I'm in the contact to make a call.

Betreff: Undelivered email

franksteiner79 — Fri, 17 Jan 2025 16:00:43 GMT

Hi @BJeffcoat

Are we talking about marketing emails, or sales emails?

What reasons are you seeing in the activity timeline?

Can you include some screenshots for reference?

Thanks

Frank

Betreff: Undelivered email

BJeffcoat — Tue, 21 Jan 2025 14:12:50 GMT

Hi Frank,

Sorry it took a bit to get back to you. I was busy Friday and off yesterday. Here are the screenshots you requested. The message seems to come up with contacts that are in some way related to medical professions, but not ALL of those contacts.

I'd like to see if there is an easy way to view any contacts that encounter this message rather than having to click into each one that might or might not. Thanks in advance for your help.

Betreff: Undelivered email

franksteiner79 — Tue, 21 Jan 2025 14:22:36 GMT

Hi @BJeffcoat

My first recommendation would be to check the actual marketing email that you are trying to send to these contacts.

When you click into the recipient tab, you will see various email status, one of which is "not sent", see example below:

You will then see a list of contacts which have not received this particular email along with a reason why. By clicking the little arrow in front of a contact, the view will expand and show you additional details, see example below:

I hope that helps.

Frank

Betreff: Undelivered email

BJeffcoat — Tue, 21 Jan 2025 14:36:56 GMT

Perfectly! Thanks!!!