topic Re: Is it possible to disable the Contact creation of CC recipients on an email? in Sales Email

Is it possible to disable the Contact creation of CC recipients on an email?

KariAlder — Mon, 18 Nov 2024 19:49:20 GMT

Hello!

My Inside Sales team receives a large daily volume of email, which become Tickets. However, those sending the emails often include others as an 'FYI,' which results in hundreds of new Contacts being created in the database. Is there a way to disable the automatic creation of Contact records for each of those 'unknown and irrelevant' people?

If it isn't possible, is there a way to include association of the Ticket or Deal to those CC'd, so the record reflects whatever they are involved in? We have hundreds of 'new contacts' added every week that have no Owner and no one can determine how or why they entered the database because they are just the result of a CC.

Re: Is it possible to disable the Contact creation of CC recipients on an email?

JWingate2 — Mon, 18 Nov 2024 21:30:56 GMT

Hi @KariAlder ,

I do not believe there is an OOTB fix, the only thing I would test would be the Never Log in HubSpot - If you never log the emails of the people who are being sent the emails that you do not want tickets created for, then they shouldn't be created.

https://knowledge.hubspot.com/connected-email/add-emails-and-domains-to-the-never-log-list

Re: Is it possible to disable the Contact creation of CC recipients on an email?

KariAlder — Tue, 19 Nov 2024 16:25:25 GMT

Yeah, that's not really going to help and would actually require even more work (adding them to the Never Log + deleting the created record for hundreds a month). Thanks for the suggestion tho!

Betreff: Is it possible to disable the Contact creation of CC recipients on an email?

RHoffmann5 — Mon, 07 Jul 2025 11:40:06 GMT

Is there no other new option for this problem? It's particularly problematic when the company is larger.

Re: Is it possible to disable the Contact creation of CC recipients on an email?

KarenDWaldon — Mon, 06 Apr 2026 23:08:42 GMT

Even if we could just identify contacts created when they were Cc'd on a ticket, it would be helpful. I have thousands of these contacts in my DB, but can't find them unless I look at them individually.

Re: Is it possible to disable the Contact creation of CC recipients on an email?

STierney — Tue, 07 Apr 2026 01:42:14 GMT

Hey @KarenDWaldon,

Thanks for following up here!

This would be a great suggestion to post directly in our Ideas Forum. It would allow other users to upvote your idea, expand on it, and present the need directly to our Product team! If you do, feel free to post the link to that idea here so that we can start upvoting it!

Shane, Senior Community Moderator