topic Out of Office replies from contact emails in Sales Email

Out of Office replies from contact emails

JMcMahon83 — Wed, 11 Sep 2024 11:39:17 GMT

In my previous company we had a dedicated email inbox that was connected to Hubspot so that any 'out of office' responses from contacts were sent there.

It is not set up where I currently work. Does anyone know how to set this up?

Re: Out of Office replies from contact emails

KhushbooP11 — Fri, 04 Oct 2024 06:50:43 GMT

Hi @JMcMahon83,

To set up an inbox in HubSpot that captures 'out of office' responses, follow these steps,

Set up a dedicated email address (e.g., outofoffice@yourcompany.com) in your email provider (e.g., Gmail or Outlook).

Go to Conversations > Inbox in HubSpot.
Click Connect a channel and choose Email.
You can follow the prompts to connect to the new dedicated email address. This way, all auto-replies and 'out of office' messages will be captured in HubSpot.

If you want to keep your main contact email for outbound/inbound communication and only forward 'out of office' replies, you can just set up forwarding from your main email to this dedicated inbox.

In your email provider, set up a filter to forward only emails with subjects like “Out of Office” or “Auto-reply” to your dedicated inbox.

This way, you can keep track of out-of-office replies separately in HubSpot!

I hope it helps, let me know if you need to talk!

Khushboo Pokhriyal

Growth & Operations

GroRapid Labs

LinkedIn | 9315044754 | Email | Website

Re: Out of Office replies from contact emails

JMcMahon83 — Wed, 30 Oct 2024 12:34:36 GMT

Many thanks for your response,
I am quite a novice at this and found your instructions quite confusing! What I am trying to do is set up a dedicated 'out of office' email for all users of Hubspot so that they don't get the emails individually. Is this something that can be done?

Regards,
Julie McMahon