topic Logo in E-mails in Sales Email

Logo in E-mails

FMAPS — Mon, 05 Aug 2024 08:40:07 GMT

Dear HubSpot Support Team,

I hope this message finds you well.

I am writing to report an issue that we belice is caused by the HubSpot plugin on our WordPress website. The problem pertains to the modification of the URL for the logo in emails sent from our site.

we noticed that the URL for the logo in these emails is not direct. Instead, it appears that an additional element is being added to the URL, causing it not to appear. This issue was identified during an inspection of emails in Gmail.

For example, here is what is added to our logo URL:
https://ci3.googleusercontent.com/meips/ADKq_NZ6FItc3iUiKRmbzYVaqXc5iYk4ySBuC3j4o1lQx3WFrvJzbh2VlKzUtcw-2PhzwiSCLpCMsWx3GBBUDMNEYWFROttuJ0oVp9X3-JaZF80NmLbZ-n5vLnl_87aTp_9NUbA_AvHPdQxU5PiiCA=s0-d-e1-ft#

Re: Logo in E-mails

franksteiner79 — Mon, 05 Aug 2024 08:44:39 GMT

Hi @FMAPS

This is not HubSpot SUpport but a community of volunteers.

Sharing links to gated content means neither we nor anyone else outside your organisation can access them.

Can you please include a screenshot or two to illustrate the problem you are describing?

Thanks

Frank

Re: Logo in E-mails

FMAPS — Mon, 05 Aug 2024 08:52:34 GMT

Hi Frank,

Thank you for your response. I apologize for any confusion. I'll provide more details and screenshots to illustrate the problem.

Here's the issue we're facing:

In emails sent from our WordPress site using the HubSpot plugin, the URL for our logo image is being modified. Instead of a direct link, the URL is being redirected. This impacts our SEO and causes inconsistent logo display in different email clients.

For example, instead of a direct URL, we see something like this: https://ci3.googleusercontent.com/meips/ADKq_NZ6FItc3iUiKRmbzYVaqXc5iYk4ySBuC3j4o1lQx3WFrvJzbh2VlKzUtcw-2PhzwiSCLpCMsWx3GBBUDMNEYWFROttuJ0oVp9X3-JaZF80NmLbZ-n5vLnl_87aTp_9NUbA_AvHPdQxU5PiiCA=s0-d-e1-ft#

Re: Logo in E-mails

franksteiner79 — Mon, 05 Aug 2024 11:12:55 GMT

Thanks @FMAPS

Thanks for the additional information.

When you say the "emails sent from our WordPress site using the HubSpot plugin" - what exactly do you mean by that. You are building the emails in the "HubSpot" section of the plugin?

As far as I know HubSpot is not adding any random code to links, so I would recommend finding out where in your settings the logo is being set. Normally logos and branding are set & defined as per this article.

Frank