topic Re: Can't delate email templates previously used in sequence in Sales Email

Can't delate email templates previously used in sequence

LorenzoMo — Tue, 23 Jul 2024 20:09:58 GMT

Hi there. I stopped my sales starter plan and now I want to delete some of my templates which were in the sequences. I'm not able to delete them as the error I'm getting is that I need to delete the templates from the Sequence first, which I no longer have access.

Re: Can't delate email templates previously used in sequence

karstenkoehler — Tue, 23 Jul 2024 20:17:15 GMT

Hi @LorenzoMo,

This is a known issue. Forutnately, the HubSpot Community managers are helping users with deletion over in this thread. I'd recommend you hop over there, add your request and share your portal ID.

Best regards!

Re: Can't delate email templates previously used in sequence

LorenzoMo — Wed, 31 Jul 2024 15:19:37 GMT

Hi, I Submitted this form a couple of weeks ago but still have not been helped. The templates from the sequence are still taking 3 spots out of our 5.