topic Sending 1:1 emails in Sales Email

Sending 1:1 emails

SMalek — Mon, 22 Jul 2024 15:46:50 GMT

Hello,

This morning I am on a crunch and my emails stopped sending. It says:

"An error occurred while trying to send this email. Please try again."

There is no difference between these I am trying to send and those I have sent successfuly. Just started getting this message.

Update: I was able to schedule it from an hour from now and it seems fine. Then a few minutes later was a able to send "now" again.

Re: Sending 1:1 emails

Gaurav_Aggarwal — Mon, 22 Jul 2024 14:48:31 GMT

Hey @SMalek

There could be many reasons for email not being sent to the recipients kindly go this article here to troubleshoot this: https://knowledge.hubspot.com/marketing-email/email-error-when-sending-to-contact#:~:text=Your%20inbox%20authentication%20failed%3A%20this,IT%20admin%20to%20resolve%20it.

Also, can you share the screenshot of what error you are getting so that I can have a clear idea of what actually is happening in your account

Re: Sending 1:1 emails

TomM2 — Mon, 22 Jul 2024 16:04:06 GMT

Hey @SMalek out of curiosity were you sending a lot of emails today? It's possible you may have hit some rate limiting if so.

If you could provide a network error screenshot of what you're seeing when you click this button and see this error (specifically the "response" tab) it might help with troubleshooting!