topic Re: (New) Outlook, HubSpot plugin on top of other elements when pinned. in Sales Email

(New) Outlook, HubSpot plugin on top of other elements when pinned.

ShaunR — Thu, 23 May 2024 16:19:43 GMT

There is a display issue with the new version of Outlook and the HubSpot plugin.

When pinned the addin doesn't move the content it's on top of. I've found the only way to correct this is to have the "My Day" panel open, which I'd like to have in view at all times. HubSpot when pinned doesn't allow for that view, but at the same time My Day is required to be on.

It would be really nice if the HubSpot addin showed up as a tab in the My Day panel. But any fix to this display issue is appreciated.

UPDATE: Saw warning in HubSpot plugin today relating to this issue. "The Outlook Add-in is overlapping content for some customers - Some Outlook users are encountering an issue where Office add-ins are blocking parts of the interface. We're actively working with Microsoft to resolve this issue."

Re: (New) Outlook, HubSpot plugin on top of other elements when pinned.

PamCotton — Wed, 22 May 2024 22:07:02 GMT

Hey @ShaunR, thank you for posting in our Community!

You could try unpinning and repinning the HubSpot add-in to see if it adjusts better alongside the "My Day" panel. I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real time assistance for this matter, including hopping on a screenshare if necessary.

Kindly,

Pam

Re: (New) Outlook, HubSpot plugin on top of other elements when pinned.

ShaunR — Thu, 23 May 2024 05:15:49 GMT

I'm sure this is not limited to my individual configuration. I'm a computer consultant, I do technology for a living so I've gone through all the regular diagnostic steps. I appreciate the assistance but I'm hoping someone will let the developers know so they can take a look at it without me having to go through the effort it would take to open a ticket.