topic Internal Team Member Emails Going to Shared Inbox in Sales Email

Internal Team Member Emails Going to Shared Inbox

jjweyant — Mon, 22 Apr 2024 16:11:55 GMT

Hello,

We have a new team member and every interaction they have with other internal members via their Microsoft 365 email is going to our shared inbox.

They do not have the integration set up between Hubspot and Outlook.

Do they need to have this integration set up so they don't appear as an external user for the other team members?

Re: Internal Team Member Emails Going to Shared Inbox

Jnix284 — Mon, 22 Apr 2024 23:06:49 GMT

Hi @jjweyant it sounds like they've connected their individual email as a channel in the inbox rather than connecting it to their user account.

You'll need to go to the Inbox settings and disconnect the channel associated with their individual email and have them follow the steps to connect it only to their account.

Re: Internal Team Member Emails Going to Shared Inbox

jjweyant — Tue, 23 Apr 2024 21:24:46 GMT

This was the problem. Thank you!

Re: Internal Team Member Emails Going to Shared Inbox

Jnix284 — Tue, 23 Apr 2024 22:26:42 GMT

you're welcome @jjweyant, happy to help!