topic Re: Disable tracking links in email (templates) in Sales Email

Disable tracking links in email (templates)

PaulHub — Thu, 15 Feb 2024 12:20:15 GMT

Hello,

Does anybody knows how to disable tracking links in Hubspot emails, more specific in email templates and sequences? I do want to track the email itself but I don't want Hubspot to convert the links within the email (e.g. for spam reasons).

It might be possible to disable it when creating an email on the spot but I also work with templates and sequences. So, tracking emails Yes, converting links within the email No.

Kind regards,

Paul

Re: Disable tracking links in email (templates)

karstenkoehler — Thu, 15 Feb 2024 12:21:29 GMT

Hi @PaulHub,

Yes, you can find the setting here: https://knowledge.hubspot.com/connected-email/turn-off-one-to-one-email-tracking-or-attachment-logging

Disabling tracking does not affect email logging which will still be possible.

Best regards!

Re: Disable tracking links in email (templates)

PaulHub — Thu, 15 Feb 2024 12:30:23 GMT

Hello Karsten,

Thanks for your prompt response. I know this page but that isn't the solution I'm looking for. In these settings you simply switching tracking in general on/off. When Off, emails and links won't be tracked anymore. I only want to switch off link tracking.

Best regards,

Paul

Re: Disable tracking links in email (templates)

karstenkoehler — Thu, 15 Feb 2024 12:32:09 GMT

@PaulHub if you want to keep open tracking but disable link tracking, that's currently not possible. You either get both or none, unfortunately.

You could request more nuanced settings in the HubSpot Ideas section: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas

For now, unfortunately, you have to choose.

Re: Disable tracking links in email (templates)

PaulHub — Thu, 15 Feb 2024 12:54:13 GMT

Ah right, then I will submit it as an idea... 🤔

Re: Disable tracking links in email (templates)

danny_adair — Tue, 19 Mar 2024 22:42:43 GMT

Thanks Karsten,
Sorry this doesn't seem to be working for me.
I disabled "Track email opens", "Track clicks" (both HTML and plain text), selected "Don't add source tracking tags" and disabled "Identity tracking".
All the links in my emails (except fully spelled out URLs) are converted to links going to "hs-sales-engage.com".
How can I prevent this conversion?
Happy to do it globally.
Thanks for your help!

Cheers,

Danny

Re: Disable tracking links in email (templates)

danny_adair — Tue, 19 Mar 2024 22:57:55 GMT

Sorry Karsten!
I should have read that more carefully. I thought I was already in the correct (global) settings. Disabling "Allow all users to track emails..." under Settings->Objects->Activities did indeed prevent the tracking conversion.
Thank you!

Cheers,

Danny

Re: Disable tracking links in email (templates)

SMidHub3 — Wed, 20 Mar 2024 01:27:37 GMT

I want the same, disable only link-tracking, not globally