topic Re: Email Campaign not tracking Link clicks in Sales Email

Email Campaign not tracking Link clicks

AMason81 — Thu, 28 Dec 2023 10:23:24 GMT

I have sent mails internally within our company with both personlaised link and general link embedded in the same mail. I and my colleagues have all opened the mail and clicked on the link. But the campaign performance dashboard shows no details about link clicks (no link clicks). Why is this happening?

Re: Email Campaign not tracking Link clicks

tverdokhlib1 — Thu, 28 Dec 2023 12:13:23 GMT

Hey @AMason81 Can you go to Settings - Marketing - Emails and check if you turned on Email Tracking settings?

Re: Email Campaign not tracking Link clicks

AMason81 — Thu, 28 Dec 2023 12:49:36 GMT

email trackings are all ON

Re: Email Campaign not tracking Link clicks

karstenkoehler — Thu, 28 Dec 2023 13:11:02 GMT

Hi @AMason81,

If this is consistently not working for company email addresses but for everyone else, this is very likely due to IT security settings in your company. Link tracking seems to be blocked at a company-level. I'd recommend reaching out to your IT to investigate / confirm.

Best regards!

Re: Email Campaign not tracking Link clicks

elizheleva — Thu, 28 Dec 2023 23:00:34 GMT

Hi, @AMason81 ,

can you please confirm if the emails you've sent are preview/test emails or you have sent your team an actual campaign? Also, are your colleagues added in the system as contacts or users? And last, but not least, have you by any chance added your company domain to "never log" emails? I know that the latter is a sales feature, however, within that, the system is also tracking email clicks, so I wonder if that might have played a role?

Thanks,

Eli