topic Re: Move Existing Email Threads into Hubspot in Sales Email

Move Existing Email Threads into Hubspot

jennifer0123 — Wed, 09 Aug 2023 15:02:43 GMT

Hi, 🙂

I've looked around an wanted to confirm that the best option for moving or migrating existing gmail threads into hubspot would be via using the Threads app. Is that correct? Or is there a native option for this?

Specifically, here is the question from one of our employees: "if we have an email chain in our inbox that we want to port into hubspot to do the reply do you know if there is a best practice there?"

I saw a recommendation to forward the email thread but not sure if that's the best option. Any help is much appreciated!

Re: Move Existing Email Threads into Hubspot

karstenkoehler — Wed, 09 Aug 2023 15:04:30 GMT

Hi @jennifer0123,

If exporting and importing emails is not an option, then yes, Threads is the way to go 🙂

Best regards

Re: Move Existing Email Threads into Hubspot

karstenkoehler — Wed, 08 Apr 2026 04:17:40 GMT

Hi @jennifer0123,

Good news, there's now a dedicated product update for this 🙂

https://app-eu1.hubspot.com/l/product-updates/?rollout=237988

Historical email import

What is it?

Please not it is supported for Gmail only for this rollout

Historical email import is a new powerful onboarding tool that allows users to bring in contacts and old email threads from their inbox to HubSpot so they can easily continue their prospecting efforts in the new CRM.

Why does it matter?

Starting from scratch in a new system is hard. By importing in all your existing context to your CRM, you can pick right up where you left off but using HubSpot's powerful tools.

How does it work?

After connecting a personal email, use the Actions drop down menu to select "Import historical data". This will guide you through a flow where you can define your date range, choose to import emails for existing contacts or create new contacts as well.

Admins can turn this feature on or off and set defaults in Email Log & Track settings.

KB URL: https://knowledge.hubspot.com/connected-email/import-historical-email-data

Who gets it?

Sales Hub Professional, Sales Hub Enterprise

Best regards