Email open tracking issue

SJanssen0 — Thu, 01 Jun 2023 10:25:27 GMT

Over the last couple of weeks when I create a new Company, add contacts, and send an email. The email tracking shows opened every day for the past couple of weeks, an although newly created that day.

example - 11th - 23rd including replies but today is the 1st June?

How is this possible when I only created it today?

I've attached a screenshot.

Re: Email open tracking issue

PamCotton — Thu, 01 Jun 2023 20:43:29 GMT

Hello @SJanssen0, thank you for reaching out!

I want to share some resources with more information about it, are you currently using the integration with Chrome or Outlook?

When you send a marketing email or a tracked one-to-one email from your email inbox using the HubSpot Sales Chrome extension, HubSpot Sales Office 365 add-in, or HubSpot Sales Outlook desktop add-in, or if you send a one-to-one email from a record, HubSpot will track email opens. If you're a user with an assigned Sales Hub paid seat, HubSpot will also track when the recipient clicks a link in the email.

Please note: because of changes related to Apple's recently announced iOS 15 privacy features, your sales email opens may appear higher than usual. Learn more about how to navigate these changes in HubSpot.

I hope this helps.

Pam

topic Re: Email open tracking issue in Sales Email

Email open tracking issue

Re: Email open tracking issue