Make Emails Private, with the Exception of Certain Permissions

CClabon — Tue, 02 May 2023 07:27:33 GMT

It is a great feature to be able to email contacts from within HubSpot, but it is important the contents of an email are private (with the option to set Owned Only or Team Only Permissions to allow certain Users to the contents).

Ideally, emails added to a Contact's record should have the same permission behaviour as Notes (they can be hidden to other Users, depending on permissions). Aren't emails more sensitive/confidential than Notes?

Who (what type of role or team) is the feature for? All Users (Standard or Sales Professional)
What is the goal? Privacy
What value will this add? More Users being able to securely and comfortably use email integration. I have already seen several threads where this has been raised as a 'deal-breaker': Solved: HubSpot Community - How can I make my emails private? - HubSpot Community.
Are there examples of other places or products who have this feature? 'Notes' have this fetaure.

Re: Make Emails Private, with the Exception of Certain Permissions

karstenkoehler — Tue, 02 May 2023 07:29:06 GMT

Hi @CClabon,

I agree! The best place for these kinds of suggestions is the HubSpot Ideas section of the community: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas

The product team reviews posts there based on their popularity.

Best regards!

topic Make Emails Private, with the Exception of Certain Permissions in Sales Email

Make Emails Private, with the Exception of Certain Permissions

Re: Make Emails Private, with the Exception of Certain Permissions