topic Re: Email logging Gmail / IOS in Sales Email

Email logging Gmail / IOS

JVisling — Wed, 15 Mar 2023 07:51:32 GMT

I have set up Gmail with my HubSpot account.

Whenever I send e-mails from my PC/MAC it gets logged in the contact information of that customer.

However when I send an e-mail from my IOS device with Gmail, I don't see any information in contact information of that customer.

This means that I don't have the full correspondance of that customer.
Is there any way for me to default track and log all email?

Thank you,

Re: Email logging Gmail / IOS

danmoyle — Wed, 15 Mar 2023 12:28:18 GMT

@JVisling I tested this and you're correct, it doesn't log from Gmail in iOS. Your options would be to add your HubSpot BCC address to each email to log them, or to use the HubSpot mobile app to send emails directly from HubSpot. Hope that helps clarify.

Re: Email logging Gmail / IOS

JVisling — Wed, 15 Mar 2023 12:47:27 GMT

Thank you for your input.
I guess the Hubspot BCC address is the way to go. 🙂
Sending e-mail directly from Hubspot on the go from Mobile will be harder,
since the email you want to reply is in the Gmail app.

Thank you very much 🙂

Re: Email logging Gmail / IOS

danmoyle — Wed, 15 Mar 2023 12:50:21 GMT

Happy to help!

Re: Email logging Gmail / IOS

KariAlder — Thu, 05 Oct 2023 15:46:52 GMT

Hello - not sure if this is the correct place to ask this, so please let me know if I should be asking elsewhere. My team uses the HS app on their mobile, but also uses the mobile Outlook app for sending emails. On desktop, the BCC is automatically added to outgoing emails, but not on mobile, which means anything done from their phone is not being logged unless they manually add it. Is there a way to auto-add the BCC via mobile?

Re: Email logging Gmail / IOS

danmoyle — Fri, 06 Oct 2023 11:30:10 GMT

@KariAlder hi. The short answer is no, there's not a way to auto-add BCC, no. Users would have to include the BCC as a contact in their Outlook/phone and add it manually. Conversely, they could use the HubSpot app to its fuller potential and make that their contact/emailing tool when working.

Re: Email logging Gmail / IOS

ZDeclination — Tue, 05 Nov 2024 20:25:20 GMT

Is Hubspot going to fix this? Emailing from Hhubspot is not a solution, as all,other email communication goes through Gmail. I am not interested in using two different email clients. That costs me time and visibility of customer communication.