topic Re: All fwd-ed emails visible inside related accounts, not in activity feed or email dashboard in Sales Email

All fwd-ed emails visible inside related accounts, not in activity feed or email dashboard

SKoolen5 — Mon, 19 Sep 2022 06:47:12 GMT

All emails I forward or BCC are found in related accounts (Company or User profiles) but I cannot (always) see them in activity feed and never find them in Email dashboard.

I am hoping to find a solution so I can see all email activity of all our people, along with the according email (which is not presented in activity feed)

Please help 🙂

Re: All fwd-ed emails visible inside related accounts, not in activity feed or email dashboard

PamCotton — Mon, 19 Sep 2022 21:28:51 GMT

Hello @SKoolen5 , Happy Monday!

I would like to share this knowledge base with step by step on how to log your emails here.

Could you please confirm what are the steps you are currently using to forward the emails, is thought the integration? If so, what version are you using currently? The more information, screenshots, and details you can provide, the better I can advise on the next steps.

Thank you,

Pam

Re: All fwd-ed emails visible inside related accounts, not in activity feed or email dashboard

SKoolen5 — Tue, 20 Sep 2022 06:39:41 GMT

I am just using the latest version in Outlook Web App, I am also using the fwd email addresses. Again, it does seem to land in Hubspot if you go to the according account (Company and User profile), but it is not showing up in the feed or report.. Thanks!