topic Re: Google Chrome and Mac Desktop Notifications Not Working in Sales Email

Google Chrome and Mac Desktop Notifications Not Working

ALC7 — Fri, 09 Sep 2022 14:16:03 GMT

Hello,

I have a mac running HubSpot as an open tab in the Google Chrome Browser. I also have the HubSpot Sales extension installed in Chrome, extension enabled, and the "Chrome alerts" toggled on as well.

Whenever I send an email from Gmail with HubSpot "Track email" turned on, I get the notification whenever the email is opened on my iPhone, but not on my Mac desktop or via Google Chrome notifications.

I have turned notifications on for the HubSpot site via Chrome and have turned on all notifications for Google Chrome via Mac OS system preferences. I do not have Do Not Disturb turned on or Focus turned on, so this doesn't make any sense.

Any help would be greatly appreciated!

Re: Google Chrome and Mac Desktop Notifications Not Working

kvlschaefer — Mon, 12 Sep 2022 20:00:08 GMT

Hi @ALC7,

Could you check if you've enabled notifications in the app by following the steps outlined here? If you have, yet you're not receiving notifications, can you please include screenshots of your app settings?

Thank you

Best,

Kristen

Re: Google Chrome and Mac Desktop Notifications Not Working

ALC7 — Mon, 12 Sep 2022 20:30:10 GMT

Thanks for the response.

I think notifications are enabled correctly, although I see the following in the web app activity feed and in the Chrome browser extension. Does that mean that I will no longer see real-time notifications of email opens until this resets next month?

I am still seeing the notifications on the mobile app, so am not sure why the desktop app notifications and mobile app notifications aren't essentially the same. Thoughts?

Also, what app settings should I upload a screenshot of specifically?

Thanks

Re: Google Chrome and Mac Desktop Notifications Not Working

kvlschaefer — Thu, 15 Sep 2022 20:29:26 GMT

Hi @ALC7,

Thanks for the screenshot regarding the notification limit! This is very helpful to understand why you aren't receiving notifications.

According to this help article, the number of notifications you receive per month depends on your HubSpot subscription.

If the monthly limit is reached, you can send tracked emails and receive real-time notifications, but your activity feed will not show notifications until the counter resets on the first calendar day of the next month.

More information on this and how to manage notifications here.

I hope this helps clarify!

Best,

Kristen