topic Email Templates in Sequences Not Formatting Properly in Sales Email

Email Templates in Sequences Not Formatting Properly

ECrimmins — Fri, 22 Jul 2022 16:53:44 GMT

Hello,

Our team has started using sequences again, which are great, but I've noticed that the spacing in the templates that it inserts does not align with how the copy was originally written (e.g. removing spaces altogether, adding additional lines of spacing, etc.).

Does anyone have any suggestions on how to fix this?

Many of the emails have been written from scratch, not pasted from another place, so I don't think that's the issue. Any help would be greatly appreciated!

Re: Email Templates in Sequences Not Formatting Properly

BukunmiOdetayo — Fri, 22 Jul 2022 23:27:53 GMT

Hello @ECrimmins

Is it possible that you have images or other media files in the templates? If not, do you also confirm that your team selects the option "update existing template" after they make adjustments to these templates?

Kindly let me know.

PS: Please tag me in your response so I can receive a notification and come back to you.

Warmest regards,

Bukunmi

Re: Email Templates in Sequences Not Formatting Properly

ECrimmins — Mon, 25 Jul 2022 20:24:28 GMT

Hello,

We do not have images or media files in the templates, but we do have
embedded links.

Yes, we update existing templates when we modify them.