topic Re: Mail to contact not showing up in company page in Sales Email

Mail to contact not showing up in company page

SVerheyen — Tue, 24 May 2022 08:59:36 GMT

Hi,

We've been using hubspot for a while, with little issue.

Though now we had a weird issue today. I was mailing with a contact which all synced without issue.
Though now my colleague started a new cemail chain with the same contact and his email does show up in the contacts hubspot page but not in the associated company page. I looked a bit through the settings and did some testing but cannot find out why this happened.

Any advice would be appreciated.

Thanks and have a nice day!

Simon

Re: Mail to contact not showing up in company page

karstenkoehler — Wed, 25 May 2022 04:23:56 GMT

Hi @SVerheyen,

When an email is sent, either from HubSpot or using the HubSpot Sales extension for Gmail or Outlook, there is an option to tick a box and choose which records the email thread should be associated to.

Could you check / confirm that the company record was selected here? See for example Gmail below:

You can also still associate the email thread with the company record manually: https://knowledge.hubspot.com/crm-setup/associate-activities-with-records

Hope this helps!