topic Re: Why are my emails unrelated to hubspot, going into hubspot and also being sent to my colleagues in Sales Email

Why are my emails unrelated to hubspot, going into hubspot and also being sent to my colleagues emai

SSteep — Fri, 20 May 2022 14:53:58 GMT

Why are my emails unrelated to hubspot, going into hubspot and also being sent to my colleagues email inboxes. HELP!

Re: Why are my emails unrelated to hubspot, going into hubspot and also being sent to my colleagues

karstenkoehler — Sat, 21 May 2022 10:46:43 GMT

Could you please provide more details here? What is the sender address of the email? Have you connected this email address as a personal inbox in HubSpot or as a conversations inbox? Are the recipients all HubSpot users? Are the recipients HubSpot users who are also HubSpot contacts? If so, do the emails show on their contact records?

The more detail, the better.

Best regards

Re: Why are my emails unrelated to hubspot, going into hubspot and also being sent to my colleagues

ThreadsHelp2018 — Mon, 23 May 2022 12:15:10 GMT

Hi @SSteep

There are a few threads on this forum which discuss this issue.

https://community.hubspot.com/t5/Gmail-Sales-Extension/Prevent-Logging-of-All-Emails/m-p/212148

https://community.hubspot.com/t5/Outlook-Sales-Extension/Stop-logging-and-tracking-for-personal-non-business-email/m-p/455053

We also wrote a blog post on this.

Hope this helps!