topic Re: Hubspot won't connect to my personal email in Sales Email

Hubspot won't connect to my personal email

MSGConsults — Thu, 19 May 2022 19:11:08 GMT

"Unable to create inbox for this user" error message when Hubspot attempts to connect to personal email account. (I use Microsoft Office Outlook desktop) Hubspot extensions successfully installed and working from Outlook side. But attempting to send from Hubspot won't allow me to connect my email account

Re: Hubspot won't connect to my personal email

kvlschaefer — Fri, 20 May 2022 14:27:47 GMT

Hi @MSGConsults,

Thanks for reaching out!

Could you please send me a screenshot of the error message you are receiving? Is your email inbox hosted on a server running Exchange or IMAP?

If you're unsure about your email configuration, your IT Team or webmaster should be able to provide you with this information!

The more information and screenshots you can provide, the more the Community can assist you 🙂

Thank you!

Best,

Kristen

Re: Hubspot won't connect to my personal email

MSGConsults — Fri, 20 May 2022 14:33:05 GMT

Hi Kristine,

Thank you for your feedback. Mail is IMAP.

Re: Hubspot won't connect to my personal email

MSGConsults — Fri, 20 May 2022 14:37:01 GMT

Attached picture in my email reply didn't post. Attempting again.

Re: Hubspot won't connect to my personal email

ThreadsHelp2018 — Mon, 23 May 2022 12:18:24 GMT

Hi @MSGConsults

Hopefully you have now solved your issue but if you need any furtther assistance our app on the HubSpot App Marketplace can also help.

Best

Re: Hubspot won't connect to my personal email

kvlschaefer — Mon, 23 May 2022 14:15:24 GMT

Hi @MSGConsults,

You're very welcome, and thank you for the additional info and the screenshot!

Can you verify if the server names and ports are correct under Advanced Options? Most but not all IMAP ports should be 143 or 993 and most SMTP ports should be 465 or 587.

If you're unsure about the port or server names, your IT team should be able to provide you with that information.

Once you've entered the port info, can you try to connect your email account again, please?

Thanks!

Best,

Kristen

Re: Hubspot won't connect to my personal email

kvlschaefer — Mon, 23 May 2022 19:17:00 GMT

Thanks for sharing, @ThreadsHelp2018!

Re: Hubspot won't connect to my personal email

MSGConsults — Mon, 23 May 2022 19:53:10 GMT

Soon! Just found a virus on my computer which has eliminated my ability to use "copy/paste"

Re: Hubspot won't connect to my personal email

MSGConsults — Wed, 25 May 2022 20:26:05 GMT

Hi Kristen,
As I "hope" you will see from the attached, the ports are not set by the
numbers you call for. My Incoming is 995 and my outgoing is 465

I greatly appreciate your time and help.

Mark