topic Re: How to add an alias to connected Gmail accounts in Sales Email

How to add an alias to connected Gmail accounts

nicolebrenner — Fri, 21 Apr 2017 13:56:35 GMT

Due to a recent change made in the CRM, any users who have a Google or Outlook 365 account connected to HubSpot will notice that any other accounts they have linked to the CRM are no longer connected.

This change was made in order to improve a number of email deliverability issues related to sending email from the CRM, and moving forward we will be making additional changes.

What this means is that if you have additional email accounts that are not hosted by Outlook 365 or Google, you may need to create an alias in order to connect your account. Alternatively, you can select the connected inbox from the dropdown menu and send using that email address.

If you would like to send from the secondary account, you will can create an alias using a connected Google Account (either Google Apps for Work or Gmail).

Once you are logged into google, you can navigate to settings -> accounts and import in gmail settings. For complete instructions, I would recommend checking out this documenation from Google.

I have included some screenshots of what this process looks like:

You should get an email confirming that you own the other address and once that is configured hubspot should allow you to send properly. (In some cases you may need to set up custom SMTP servers in step 3 for this to work correctly)

Re: How to add an alias to connected Gmail accounts

csyperski — Wed, 19 Apr 2017 17:36:30 GMT

Hmm, I did this and I can now send via gmail, and I've authorized hubspot within gmail and all was successful, but I still have the screen that says...."Connect with your email

Integrate with your preferred email client below to send emails from the CRM and automatically track replies."

This is a pretty big change that doesn't seem to have been well communicated to the community.

Re: How to add an alias to connected Gmail accounts

Erika — Wed, 19 Apr 2017 20:14:59 GMT

I did this already as well. It tells me I am connected in my email settings, but when I try to send an email through HubSpot it tells me I need to connect. Help please!! We're 2 days behind on our sales follow-ups and we have had ZERO warning this was going to happen 😞

Re: How to add an alias to connected Gmail accounts

djpirate — Thu, 20 Apr 2017 02:01:03 GMT

I agree the alias method does not work with custom smtp settings. It says my gmail inbox is connected but I think it is still trying to link to the old information. Please fix.

Re: How to add an alias to connected Gmail accounts

biancaYDL — Thu, 20 Apr 2017 05:59:29 GMT

Unfortunately it doesn't seem to work anymore if you have outlook 365 and your email routed via IMAP.

I tried connecting and adding the alias via gmail but this wont solve my issues.

Considering the amount of time spent on trying to find a solutiona and the amount of emails that got lost in the system, I will have to unsubscribe form the Pro Version

There seems no legit way to connect your email if you dont have a google business account.

Very disappointing that no one has been notified before making these important changes.

Re: How to add an alias to connected Gmail accounts

ipl123india123 — Thu, 20 Apr 2017 07:09:13 GMT

@nicolebrenner we should have received some advance notice of this change.

I cannot send emails from gmail to my clients as it looks very unprofessional. And if I need to get a google business account, I need to approve it with my finance team which will take time.

Please help us in the short term!

Re: How to add an alias to connected Gmail accounts

csyperski — Thu, 20 Apr 2017 12:00:27 GMT

I don't know if change was made, but I removed the application access for hubspot from my gmail account and re-added it and it seems to be working this morning. So anyone else having the issue, maybe give it another try????

Re: How to add an alias to connected Gmail accounts

djpirate — Thu, 20 Apr 2017 13:24:25 GMT

It's still not working.

Re: How to add an alias to connected Gmail accounts

MichaelBruton — Thu, 20 Apr 2017 14:20:13 GMT

We were given no notice on this change and have spent 3 days dead in the water re: email. We're a software dev shop, and this is far from our expectations:

- No prior notice

- Old functionality broken

- New functionality requires assistance of internal IT team to configure

- New functionality significantly detracts from financial value of license

- Several days of loss of use while trying to fix

Many things to complain about, all stacked on top of one another.

Re: How to add an alias to connected Gmail accounts

relabidin — Thu, 20 Apr 2017 14:50:54 GMT

Hi @csyperski,

There is a connection error with once of your two connected inboxes. Please reconnect your Gmail inbox to HubSpot (or remove it) and you should be able to send normally again. I will message you privately with more details on which of your email addresses is not connected properly.

Rami

Re: How to add an alias to connected Gmail accounts

relabidin — Thu, 20 Apr 2017 14:56:58 GMT

Hi @Erika,

You have 5 inboxes connected to your HubSpot account, 3 of which are experiencing errors. I will message you privately to let you know which inboxes are affected. You can attempt to reconnect your Gmail inboxes following this guide: https://knowledge.hubspot.com/articles/kcs_article/email-notifications/reconnecting-your-inbox-to-hubspot-sales

Or disconnect unused inboxes following this guide: https://knowledge.hubspot.com/articles/kcs_article/email-notifications/how-do-i-disconnect-an-authorized-inbox-in-the-crm

Rami

Re: How to add an alias to connected Gmail accounts

biancaYDL — Thu, 20 Apr 2017 15:11:08 GMT

Hi Rami,

I have a case open with ryan. I do not want to route a gmail but an outlook 365. THis one is connected via IMAP since my server is bluehost.

My ticket number is #553354

I tried connecting it the way like discribed above with gmail which added a bunch of email address I dont need but the one I need still doesnt work,

ALso gmail is not the program I use and the emails I need to have tracked are written via outlook.

I have everything downloaded and had Ryan take over my computer and nothing seems to work. I assume it has to do with this update.

I for now canceled my pro version and request a refund of this months fee since I was unable to use it and actually have had extra trouble with clients with emails that didnt go out and were important,

Please notify you when you have fixed this issue and when it is easy for me to connect my inbox.

Before that I am not willing to invest time or money into a Pro version.

Best regards

Bianca

Re: How to add an alias to connected Gmail accounts

relabidin — Thu, 20 Apr 2017 15:45:32 GMT

Hi @ipl123india123,

You can create a new Gmail account and then set up an alias such that your main professional email address is an alias of the free Gmail account. Connect this Gmail account to HubSpot and then you should be able to email in the CRM from your main address.

Rami

Re: How to add an alias to connected Gmail accounts

relabidin — Thu, 20 Apr 2017 15:52:15 GMT

Hi @djpirate,

Did you create an alias for your main email address under your free gmail account?

I recommend disconnecting and then reconnecting your business email account from HubSpot.

Rami

Re: How to add an alias to connected Gmail accounts

djpirate — Thu, 20 Apr 2017 17:50:09 GMT

There isn't a way to disconnect from Hubspot. You have to disconnect from gmail, but even then it still shows the account in the integrations. What a frustrating experince this has been.

Re: How to add an alias to connected Gmail accounts

MichaelBruton — Thu, 20 Apr 2017 17:53:33 GMT

We're on Day 3 and even the new temporary workaround is failing.

Re: How to add an alias to connected Gmail accounts

relabidin — Thu, 20 Apr 2017 18:59:29 GMT

Hi @djpirate,

If you disconnect your Gmail address from HubSpot (from within your Google account settings), you should be able to send from your main business address again. Alternatively, you can create an alias for your business address under your personal Gmail.

Rami

Re: How to add an alias to connected Gmail accounts

djpirate — Thu, 20 Apr 2017 18:58:28 GMT

Looks like it may be fixed!

Re: How to add an alias to connected Gmail accounts

Erika — Thu, 20 Apr 2017 18:59:27 GMT

I am able to send emails again too!!

Re: How to add an alias to connected Gmail accounts

ipl123india12 — Thu, 20 Apr 2017 19:00:04 GMT

@relabidin from my understanding, to associate my professional email with Gmail, I have to pay $5/ month for Google Business. Instead, I would rather pay that money to get an entire ERP solution with CRM, Email marketing, etc from Odoo.

Is there a way to connect a personal gmail to my email for free such that the emails from Hubspot still go from my company domain?