topic Email tracking shows "Tracked" and Hubspot logo; I want this NOT to appear in Sales Email

Email tracking shows "Tracked" and Hubspot logo; I want this NOT to appear

byke21 — Fri, 03 Dec 2021 16:00:09 GMT

I have a paid Hubspot starter account, and I thought that by having this paid account, the Hubspot logo would be hidden from users. Is there a way to remove this so that recipients don't see they're being tracked?

Thanks for any help! Please see attached screenshot of a test email I sent to my personal email account.Test Email Screenshot

Re: Email tracking shows "Tracked" and Hubspot logo; I want this NOT to appear

Ian_Matt — Fri, 03 Dec 2021 16:22:44 GMT

Hi @byke21 this shouldn't appear so long as it's a HubSpot Sales starter account (will still appear for 1 to 1 emails if you have HubSpot Marketing starter only).

If it is sales starter then you'll also need to make sure the email address you're sending from has been assigned one of the sales starter seats in your 'Users & Teams' section.

If this helps it would be great to hit 'accept as a solution' 🙂

Re: Email tracking shows "Tracked" and Hubspot logo; I want this NOT to appear

byke21 — Fri, 03 Dec 2021 17:24:46 GMT

Thanks for the response @Ian_Matt. This now doesn't show the branding. However, I need to figure out why it's not tracking 🙂 I may need to start a separate thread, but I will do some detective work in the interim. Cheers