topic Re: Why sequence emails don't send? in Sales Email

Why sequence emails don't send?

phtheref — Fri, 12 Nov 2021 12:53:19 GMT

Trying to get sequences working but I really don't understand why emails don't get send?

What am I missing here?

Re: Why sequence emails don't send?

karstenkoehler — Fri, 12 Nov 2021 13:04:37 GMT

Hi @phtheref,

It looks like you're contacts are being enrolled correctly, see here:

What makes you think that these emails are not being sent?

Best regards!

Re: Why sequence emails don't send?

phtheref — Fri, 12 Nov 2021 13:08:00 GMT

Because nobody of these 3 persons (inside of company who are test recipients) haven't receive emails 😉

Re: Why sequence emails don't send?

karstenkoehler — Fri, 12 Nov 2021 13:11:34 GMT

Hi @phtheref,

Have you checked the contact records of these three contacts? Is the email being shown as delivered?

Best regards

Re: Why sequence emails don't send?

phtheref — Fri, 12 Nov 2021 13:29:09 GMT

Hmm... I've checked that sequence should go forward without "complete tasks" but it seems that it need some manual things? why is that?

Re: Why sequence emails don't send?

phtheref — Mon, 15 Nov 2021 06:48:31 GMT

Hmm... I got it working if I go all contacts and choose "review and send". Why I have to do that even if I've selected "Continue without completing task". So 1st email has been done... let's see does it send other emails without completing tasks...

Re: Why sequence emails don't send?

GZani — Thu, 09 Dec 2021 11:47:19 GMT

Hi @phtheref seems like this is related to the tasks queue when using task email. In this article here, there's a yellow box that says "to automatically open the email composer window on a contact record and populate it with the template selected in the sequence email task, you must add the email task to a task view. Otherwise, you will need to manually review and send the email from the contact record after the task is created." I hope this helps.