topic Re: Email Signature won't load photos in Sales Email

Email Signature won't load photos

AHoopes — Tue, 30 Mar 2021 00:43:48 GMT

I (along with several team members) have tried several times (different browsers, incognito, cache cleared, etc.) to create an email signature but it won't upload the photos we are trying to use. We've uploaded from several different google drives, dropboxes, etc. But everytime we receive the same error. Any help would be greatly appreciated!!

Thanks!!

Re: Email Signature won't load photos

jennysowyrda — Tue, 30 Mar 2021 16:53:13 GMT

Hi @AHoopes,

What type of images are you uploading? Have you tried different formats, including jpeg and png, or tried different sizes? A good first step could be taking a screenshot of the image and trying to upload that.

If you're still stuck after trying these steps would you be able to share an example image so we can investigate further?

Thanks,

Jenny

Re: Email Signature won't load photos

AHoopes — Fri, 02 Jul 2021 12:41:08 GMT

I actually got help with your chat! The file was too big but I got it
fixed, thanks!!
--
Adrianne

Re: Email Signature won't load photos

cslamont — Thu, 24 Jun 2021 00:58:02 GMT

Hi Jenny,

I am having the same issue- I have tried different file types and file sizes (all under 2MB) as well as different browsers, all to no avail!!!

I can't get images out of google drive or dropbox.

I wonder if you can assist?

Cheers

Chloë

Re: Email Signature won't load photos

MiaSrebrnjak — Fri, 02 Jul 2021 14:19:19 GMT

Hi @cslamont ,

There's something else I wanted to suggest: can you upload the image to Google Photos and then get the direct image address via a mouse right click, like this:

Copy pasting this address into the email generator should do the trick.

I hope this helps!

Mia

Re: Email Signature won't load photos

SWilliams4 — Sun, 05 Sep 2021 02:53:57 GMT

I tried this and it didn't work. Have tried all of the above suggestions to no avail. I made a signature before Covid, and now want to update with a new photo. I have save the signature and when I make a new email, the old photo continues to pop up. I would really appreciate some help on this. I contacted Apple and they helped me but I cannot remember what they did!!

Re: Email Signature won't load photos

MiaSrebrnjak — Wed, 15 Sep 2021 09:19:12 GMT

Hi @SWilliams4,

I recommend to start from scratch and create a new signature - if possible, please use an incognito window in Google Chrome. You should be able to insert the new picture if you upload it to Google Photos and then paste the image address into the signature generator (as described in my previous comment).

Cheers

Mia, Community Team

Re: Email Signature won't load photos

SWilliams4 — Wed, 15 Sep 2021 16:43:14 GMT

I did try that with no success

Sent from my iPhone

Re: Email Signature won't load photos

DByrne22 — Thu, 10 Feb 2022 08:30:19 GMT

Hello,

I tried this approach. I can complete the signature format, images included but when I send emails the images are not coming up.

Thank you.

Re: Email Signature won't load photos

DGummer — Thu, 10 Feb 2022 21:06:08 GMT

f anyone is looking for this - I solved it by right clicking on image and selecting "get Link" then it is restricted by default, if you move it to open then anyone can download the link, in this case wmail client. for some reason eamil client cannot download the image as it is restricted on google drive by default < i presume this is the same with drop box.

Re: Email Signature won't load photos

MiaSrebrnjak — Fri, 11 Feb 2022 08:52:56 GMT

Thank you for sharing @DGummer!

Re: Email Signature won't load photos

kristophermoody — Wed, 07 Dec 2022 03:29:27 GMT

Photos not loading in email signature on reciving end:

I played with this for a bit, and I found a solution. I added the photo and logo I wanted to use to google photos. Once I had them uploaded into google photos, I opened the photo/logo, right clicked, and then selected "copy image address". I then replaced the google drive link(s) - that had open access - with the new link(s) copied from the photo/logo in google photos. Hope this helps!

Re: Email Signature won't load photos

MiaSrebrnjak — Wed, 07 Dec 2022 11:29:51 GMT

Thank you for sharing @kristophermoody!

Re: Email Signature won't load photos

Murielle — Mon, 15 May 2023 10:20:57 GMT

Hi Kritopher.

I have the same isuue and have spend roughly 5 hours devided over 2 days trying to solve this. Last I did was follow your steps but still no result. Its driving me mad..time I should have spend on work not trying to solve sometging supposingly easy.

And just when i was going to give up....I MANAGED BY YOUR POST! THank you so so much!!!!

Re: Email Signature won't load photos

Vkreykamp — Mon, 03 Jul 2023 08:30:08 GMT

Thnx for the option but unfortunately it doesnt work. I work on a mac and with right click (Cntrl) I dont see the option 'copy image address'. Below is what the options shoe in google drive. I'm trying to get this to work for some time now... Any suggestions? Thnx!

Re: Email Signature won't load photos

DCristino — Thu, 01 Aug 2024 18:14:35 GMT

Hi!

I've been using this email signature for 2 years maybe and 2 weeks ago the photo has just disappeared, it has only a rectangle. i tried to make it again in hubspot but didn't result. Any clue?

Re: Email Signature won't load photos

AHoopes — Mon, 12 Aug 2024 23:24:56 GMT

Hey there! I found success in uploaded the photos I wanted to use into a
dropbox folder and copying the "anyone with this link can view" link into
hubspot and it worked great!