topic Re: Unable to activate sequence after connecting inbox in Sales Email

Unable to activate sequence after connecting inbox

PObia — Mon, 17 May 2021 11:10:38 GMT

Hello,

Please I need assistance with getting my sequence to work as I am connected to Hubspot sales pro with the team email, I have connected my inbox and everything seems okay but I keep getting "connect your personal email" , I made sure none of my personal mails are connected as this is strictly for work.

Please can you suggest what I could do or what could like be the cause of this?

Re: Unable to activate sequence after connecting inbox

karstenkoehler — Mon, 17 May 2021 11:54:42 GMT

Hi @PObia,

Sequences can only be sent via a connected personal inbox. This usually is a personal business email address (for example pobia@klashia.com). The steps in this article will guide you through connecting your inbox.

It's not possible to send sequences from connected team inboxes and there aren't any workarounds to this.

Best regards!

Re: Unable to activate sequence after connecting inbox

PObia — Mon, 17 May 2021 12:25:15 GMT

Kindly make this clearer, I have read the article multiple time and i'm still not getting it. My inbox is not connected to team inboxes but mine alone, but hubspot keeps saying I should connect to a personal email. Do you mean I can't connect my work/team email for example PObia@klashia.com but should only connect my personal email for example PObia@gmail.com, I need to know if i'm missing something because other team members are able to send sequences.

Please break this down to easiest way for me to understand how it works

Thanks.

Re: Unable to activate sequence after connecting inbox

karstenkoehler — Mon, 17 May 2021 12:38:48 GMT

Hi @PObia,

Have you maybe accidentally connected your PObia@klashia.com email address as a team address instead of a personal address? In that case, you would disconnect the email address and reconnect it as a personal inbox.

The distinction is not about private/business. HubSpot has different functionalities intended for shared (team) use and some that are only for personal use. Sequences can only be sent through an inbox that has explicitly been connected as a personal inbox. If it was connected as a shared team inbox, you'd remove the connection and reconnect it as a personal inbox:

https://knowledge.hubspot.com/account/disconnect-your-inbox-from-hubspot

Let me know if you need further help!