topic Email integration via IMAP in Sales Email

Email integration via IMAP

Cindy_BIQH — Thu, 13 Aug 2020 09:01:15 GMT

Hi!

We just started using Hubspot. I and two other colleagues were able to setup IMAP integration for our inboxes, though I have one colleague that's unable to make a connection. The error message states 'Sorry, Hubspot can't access your inbox'. He's using the same mail server and ports as my other colleagues. What could be the issue here?

Looking forward to hearing from you!

Cindy

Betreff: Email integration via IMAP

JessicaH — Fri, 14 Aug 2020 07:23:56 GMT

Hi @Cindy_BIQH,

Thanks for reaching out.

This article might be a good starting point for you.

I'd recommend looking into this with you IT team.

Take care!

Jess

Betreff: Email integration via IMAP

Cindy_BIQH — Fri, 21 Aug 2020 06:20:50 GMT

Hi Jessica,

Thank you for your response. We're not exactly sure how it was solved, but it's working.

Best,

Cindy