topic Re: Image in email signature duplicated in Sales Email

Image in email signature duplicated

Jome — Thu, 24 Oct 2019 19:00:30 GMT

I added an image to my email signature. It looks great. I uploaded the image to hubspot and added that image to the email signature.

Problem is it is included in the email as an attachment, thus shown twice. Any way to not have the image included as an attachment and only show in the actual signature?

Thanks,

- Joe

Re: Image in email signature duplicated

jennysowyrda — Fri, 25 Oct 2019 18:34:49 GMT

Hi @Jome,

Is this occurring in all email clients? Additionally, do you mind confirming what happens when you add images to the email that are not associated with your signature? Do they duplicate as well?

If you can share screenshots around what you are seeing in HubSpot vs. what you are seeing in your email client, that would be great!

Thank you,
Jenny

Re: Image in email signature duplicated

Jome — Fri, 25 Oct 2019 19:17:28 GMT

When I place an image in the body of the email it behaves like the picture in the signature. It shows a broken image icon and includes it as an attachement.

Screen shot from email client, below that is the screen shot from email originated in Hubspot CRM:

Thanks for your help,

Joe

Re: Image in email signature duplicated

jennysowyrda — Mon, 28 Oct 2019 18:33:06 GMT

Hi @Jome,

There is an open issue on our end regarding an issue similar to this. As updates and next steps become available, I will let you know.

Thank you,
Jenny

Re: Image in email signature duplicated

jennysowyrda — Wed, 30 Oct 2019 19:24:56 GMT

Hi @Jome,

I have heard back from the team and they have resolved this issue. Please let me know if you are still experiencing this issue.

Thank you,
Jenny

Re: Image in email signature duplicated

Jome — Wed, 30 Oct 2019 20:11:55 GMT

It now works. an email originating in Hubspot looks just like it came from my email client. Thank you so much!

- Joe

Re: Image in email signature duplicated

Harshavardhan — Wed, 06 Nov 2019 11:05:32 GMT

Hi @jennysowyrda

I went through how you have supported two users with the same challenge I am facing. Everytime I add signature I get two images.

Can you please help me with this.

My HTML email:

Re: Image in email signature duplicated

jennysowyrda — Wed, 06 Nov 2019 22:31:37 GMT

Hi @Harshavardhan,

Thanks for reporting! Do you mind sharing:

1. What email client are you working in?

2. Is this only happening when emails are sent through HubSpot?

3. Are other users experiencing this issue?

The more screenshots, details and information you can provide, the better the Community can assist!

Thank you,
Jenny

Re: Image in email signature duplicated

kussberg — Fri, 06 Dec 2019 16:15:02 GMT

Looks like we have the same issue with one of our images. But other images work without problem.

Re: Image in email signature duplicated

adamcrunchy — Thu, 06 Feb 2020 12:35:10 GMT

Hello. I'm having an issue with the icons and social logos with an email signature created in HubSpot. They seem to get cut off in Outlook when they've been received by the recipient. Any idea why this could be? Thanks!

Re: Image in email signature duplicated

charlesperret — Wed, 19 Feb 2020 10:57:04 GMT

Hello Jenny,

I hope you're doing well.

My company just recently joined HubSpot. We have the same issue: when I sent an email, my recipient receives 3 attachments: one for the company logo, one for the Facebook page logo linked to our Facebook page, and one for LinkedIn.

Our email client is Microsoft Office Outlook.

Could you please let me know what should I do? My email is charles.perret@alayagood.com

Re: Image in email signature duplicated

jennysowyrda — Wed, 19 Feb 2020 18:23:55 GMT

Hi @charlesperret,

I wanted to share this resource which walks through how to resolve this matter. This seems like a setting that is configured in your inbox, as opposed to HubSpot.

Thank you,
Jenny

Re: Image in email signature duplicated

Nikeisha — Sun, 12 Apr 2020 00:08:19 GMT

Have you found a workarond for Microsoft Outlook on a MAC?

I have am having the same problem in Outlook.

Re: Image in email signature duplicated

MyMy_Was_Here — Thu, 25 Feb 2021 19:34:48 GMT

Hi,

I am having this same issue. I am using Airmail on a MAC and it seems that my signature is creating multiple attachments. How might i resolve this?

Re: Image in email signature duplicated

SEnglish — Thu, 06 Jan 2022 20:48:11 GMT

Can you advise me on how to add an image to your signature? I cannot find any support articles explaining how to. Thanks so much!