topic Re: Give me back my Gmail Aliases in Sales Email

Give me back my Gmail Aliases

PhilOPSCOM — Wed, 01 May 2019 20:44:18 GMT

Whatever HubSpot has done in the last 24 hours has killed my ability to use a Gmail alias.

Anyone else experiencing this recent fail?

Re: Give me back my Gmail Aliases

MFrankJohnson — Wed, 01 May 2019 21:03:51 GMT

Q: Whatever HubSpot has done in the last 24 hours has killed my ability to use a Gmail alias [IN HUBSPOT].

Short A: You'll need to add the email alias in Gmail. Once done, HubSpot will recognize the alias again. Ours took about 24 hours to be recognized.
- see Add an email alias

Longer A:

Weeks ago (maybe more), HubSpot announced the deprecation of the then risky method of Gmail alias use within HubSpot without Gmail confirmation. Don't remember the deprecation date, but it's been weeks (with an 's') now.

Again, you'll now need to authorize the email alias in Gmail before HubSpot will recognize it. Once done, all will be right with the world once again.

Hope that helps.

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Best,
Frank

Chief HubSpot Consultant

MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

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Re: Give me back my Gmail Aliases

PhilOPSCOM — Thu, 02 May 2019 13:55:37 GMT

Appreciate the reply. One fixed the easy way, one will not fix. Needing to dive deeper into the problem.

¯\_(ツ)_/¯

Re: Give me back my Gmail Aliases

markscacco — Thu, 02 May 2019 22:14:01 GMT

YES! I am having the exact same problem today.

We need a fix asap please!

Re: Give me back my Gmail Aliases

markscacco — Thu, 02 May 2019 22:19:10 GMT

My alias addresses were already added in gmail and now they stopped working. Same problem OP described.

Any other suggestions?

Thank you!

Mark

Re: Give me back my Gmail Aliases

MFrankJohnson — Thu, 02 May 2019 22:24:24 GMT

If you're using Pro or Enterprise, you should reach out to HubSpot Support for urgent support requests. Otherwise, we've pinged the HubSpot Support team for a response directly on this thread.

cc: @jennysowyrda

Re: Give me back my Gmail Aliases

markscacco — Thu, 02 May 2019 22:44:06 GMT

Thank you @MFrankJohnson

Re: Give me back my Gmail Aliases

DiegoAlt — Fri, 03 May 2019 13:08:07 GMT

Tengo el mismo problema que el detallado en este hilo. Podrían indicarme como solucionarlo?

Re: Give me back my Gmail Aliases

PhilOPSCOM — Fri, 03 May 2019 14:08:44 GMT

Needed the Dev team to help fix my problem something about cached aliases being stuck in the system and needing to be pushed back into "the portal"

Were back up and running but frustrating with 2 days of productivity lost.

Re: Give me back my Gmail Aliases

markscacco — Fri, 03 May 2019 14:15:33 GMT

@PhilOPSCOM thank you for your update. It looks like they fixed whatever the problem was. Fortunately, I only lost half as much productive time as you. 😞

Thanks,

Mark

Re: Give me back my Gmail Aliases

MFrankJohnson — Fri, 03 May 2019 14:21:23 GMT

Seems to be working 100% for us as well. Thanks again for raising the issue.

Great example of 'community'.

Re: Give me back my Gmail Aliases

MFrankJohnson — Fri, 03 May 2019 14:22:49 GMT

Debería ser arreglado ahora.

Re: Give me back my Gmail Aliases

markscacco — Tue, 06 Aug 2019 19:02:48 GMT

OK so this problem is now back for me. Is anyone else hacing this same issue?

Re: Give me back my Gmail Aliases

markscacco — Tue, 06 Aug 2019 19:12:00 GMT

@jennysowyrda can you help? Same problem occurring again so maybe the same fix will also work?

Re: Give me back my Gmail Aliases

markscacco — Wed, 07 Aug 2019 14:35:44 GMT

is anyone else having this problem?

@jennysowyrda can you help?

Thank you,

Mark

Re: Give me back my Gmail Aliases

markscacco — Wed, 07 Aug 2019 14:48:52 GMT

Hi Phil,

Do you recall who you talked with in Dev to get this resolved?

Thanks,

Mark

Re: Give me back my Gmail Aliases

PhilOPSCOM — Wed, 07 Aug 2019 15:27:03 GMT

I dealt with Sarah Finnigan (?) in May. Here's the first steps:

"Thank you for reaching out, I understand you are no longer able to send emails from the email alias connected to your email. I would ask you to entirely disconnect the email address from HubSpot (you can do this here), clear your cache (steps here) and reconnect your personal inbox for the email. This will establish an entirely new connection and hopefully will prompt the alias to reconfigure back to your account."

Re: Give me back my Gmail Aliases

markscacco — Wed, 07 Aug 2019 15:45:09 GMT

thanks for the quick response and for the information. I did the first steps and still no luck. Are there more steps after these?

Thanks,

Mark