topic Re: Every person who opens my email is also tracked as having clicked every link in the email in Sales Email

Every person who opens my email is also tracked as having clicked every link in the email

zeharding — Thu, 31 Jul 2025 16:06:03 GMT

Yesterday and today my company sent out automated email sequences and every person who opened the email is also tracked as having clicked every link in the email. This is not possible. Please fix this. The open rate is also much higher than usual. I can't trust any of my data because of this bug.

Re: Every person who opens my email is also tracked as having clicked every link in the email

ArisudanTiwari — Thu, 31 Jul 2025 21:28:05 GMT

Hi @zeharding ,

Have you noticed any past activity or insights confirming that these contacts actually opened your email and clicked the links themselves?

Many business email servers use advanced security tools that automatically open emails and click every link to scan for threats before the recipient even sees the message. Tools like HubSpot or any other email marketing tool often log these scans as real opens and clicks, which can inflate your metrics.

How to spot it:

Clicks happen instantly after opens
Every link is “clicked” by every contact
It’s more common with large organizations that use strict email filtering

What you can do:

Filter out suspicious patterns (e.g., identical timestamps across clicks)
Focus on metrics bots can’t fake, like actual replies or conversions
Reach out to HubSpot Support for a deeper review of your logs

Zach, this is a common, industry-wide issue, hope this helps clear things up!

Re: Every person who opens my email is also tracked as having clicked every link in the email

zeharding — Fri, 01 Aug 2025 13:56:24 GMT

This isn't common at all. This has never happened before with any of our email sequences. It's made our email metrics completely useless now because they're wildly inaccurate.

Re: Every person who opens my email is also tracked as having clicked every link in the email

zeharding — Fri, 01 Aug 2025 14:08:53 GMT

This has never happened before on past email sequences. This change has basically made email metrics useless now. I can't trust the opens or clicks now.

Re: Every person who opens my email is also tracked as having clicked every link in the email

Victor_Becerra — Fri, 01 Aug 2025 16:13:02 GMT

Hi @zeharding
Thank you for reaching out to the Community!
I'd like to invite some community members who are subject matter experts to join this conversation.
@karstenkoehler @Shubham_Sharma @tverdokhlib1 - Would you be able to share any insights on this? Your expertise would be greatly appreciated.
Best,
Victor

Re: Every person who opens my email is also tracked as having clicked every link in the email

zeharding — Tue, 19 Aug 2025 14:50:45 GMT

This isn't a solution to the problem. One of my coworkers just sent an email yesterday and it says it has been clicked 31 times. This makes the metric completely useless because I can't trust the number at all. A solution would be to filter out clicks that happen instantly after someone opens it, so we can actually trust the metric.