https://community.hubspot.com/t5/Sales-Email/Who-opened-a-one-to-one-email/m-p/1185413#M10139 <P>Hi&nbsp;<a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/721514">@TedLucidi</a>,</P> <P>&nbsp;</P> <P>No. This has to do with how sales email tracking works:&nbsp;<A href="https://knowledge.hubspot.com/connected-email/understand-hubspot-sales-email-open-and-click-tracking" target="_blank">https://knowledge.hubspot.com/connected-email/understand-hubspot-sales-email-open-and-click-tracking</A></P> <P>&nbsp;</P> <P>The pixel that is placed inside of the email just knows that it is being loaded (upon email open). It is however technically not capable to know by whom it was loaded. That means that you can only see that an email was opened, but not by whom.</P> <P>&nbsp;</P> <P>Best regards</P> Tue, 05 Aug 2025 17:05:01 GMT karstenkoehler 2025-08-05T17:05:01Z https://community.hubspot.com/t5/Sales-Email/Who-opened-a-one-to-one-email/m-p/1185408#M10138 <P>In the activities area, when reviewing sent emails, it is possible to see the number of times that the email was opened and times that the opens occurred. Is it possible to determine WHO opened the email.&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture.PNG" style="width: 439px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/152583i8A38DD89A6368999/image-size/large?v=v2&amp;px=999" role="button" title="Capture.PNG" alt="Capture.PNG" /></span></P> Tue, 05 Aug 2025 17:01:21 GMT https://community.hubspot.com/t5/Sales-Email/Who-opened-a-one-to-one-email/m-p/1185408#M10138 TedLucidi 2025-08-05T17:01:21Z https://community.hubspot.com/t5/Sales-Email/Who-opened-a-one-to-one-email/m-p/1185413#M10139 <P>Hi&nbsp;<a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/721514">@TedLucidi</a>,</P> <P>&nbsp;</P> <P>No. This has to do with how sales email tracking works:&nbsp;<A href="https://knowledge.hubspot.com/connected-email/understand-hubspot-sales-email-open-and-click-tracking" target="_blank">https://knowledge.hubspot.com/connected-email/understand-hubspot-sales-email-open-and-click-tracking</A></P> <P>&nbsp;</P> <P>The pixel that is placed inside of the email just knows that it is being loaded (upon email open). It is however technically not capable to know by whom it was loaded. That means that you can only see that an email was opened, but not by whom.</P> <P>&nbsp;</P> <P>Best regards</P> Tue, 05 Aug 2025 17:05:01 GMT https://community.hubspot.com/t5/Sales-Email/Who-opened-a-one-to-one-email/m-p/1185413#M10139 karstenkoehler 2025-08-05T17:05:01Z