How can I identify all contacts marked as "Bounced Globally"?

CasebookJessica — Fri, 11 Jul 2025 13:09:37 GMT

In some of my contact records, I see a message stating "Contact has bounced globally". From what I understand, this means the email address has been flagged as invalid across multiple HubSpot accounts.

However, I can’t find a property or filter to generate a list of all contacts with this status. The static list of Bounced Marketing Emails only includes contacts who bounced from my own email sends, which does not capture these global bounces.

I found a community post that is out of date from 2022, so I'm hoping a new request can help. Has anyone figured out how to report on or segment these globally bounced contacts? I'd love to use this to help clean up our database.

Thanks in advance!

Re: How can I identify all contacts marked as "Bounced Globally"?

karstenkoehler — Fri, 11 Jul 2025 13:22:45 GMT

Hi @CasebookJessica,

As far as I know, there is currently no filter that would reliably identify globally bounced contacts. You can identify regular bounces via the 'Email hard bounce reason' property but if a contact has never bounced in your portal, while still being globally bounced, they would fall through that net.

Other users have requested this before: https://community.hubspot.com/t5/HubSpot-Ideas/quot-Active-quot-List-for-Global-Bounces/idi-p/802509

These requests submitted to the HubSpot Ideas section of the community are reviewed by the HubSpot product team, based on their popularity and the assumed demand. I'd recommend commenting and upvoting.

You can also help other HubSpot users find this request more easily (and drive traction) by accepting my reply as a solution. I'd appreciate it, too.

Have a great day!

topic Re: How can I identify all contacts marked as "Bounced Globally"? in Sales Email

How can I identify all contacts marked as "Bounced Globally"?

Re: How can I identify all contacts marked as "Bounced Globally"?