tema Retrieve deleted actions from a workflow en CRM

Retrieve deleted actions from a workflow

ltorres9 — Mon, 07 Feb 2022 16:23:36 GMT

Today I accidentally deleted some created actions from a workflow, and I realized that it is not possible to recover them.. I have to include those actions again one by one. It would be great to be able to revert to an old version of the workflow or something similar so that you don't waste time re-including those actions.

Re: Retrieve deleted actions from a workflow

Bryantworks — Mon, 07 Feb 2022 17:12:46 GMT

Hey @ltorres9,

Good news, while you can't revert to the prior stage, you can view what was there! Just head to "Changes" in the workflow and hover over a row in the table to view the revision and find the prior state of the workflow.

Re: Retrieve deleted actions from a workflow

ltorres9 — Mon, 07 Feb 2022 17:16:34 GMT

Hi @Bryantworks,

Thanks for your reply!

yeah I know! But only it's possible to see the action and view revision, but not to retrieve those deleted actions, right? If I click on View revision or Expand, I can see the old actions but I can't get them back... Or do you know how to recover them somehow?

Thanks!

Re: Retrieve deleted actions from a workflow

Bryantworks — Mon, 07 Feb 2022 17:17:34 GMT

Hey @ltorres9,

Unfortunately, I don't know a way to get that back.

Re: Retrieve deleted actions from a workflow

Lucila-Andimol — Tue, 08 Feb 2022 13:44:19 GMT

Hi @ltorres9 hope you are doing great.

Unfortunately there is no magic button to re-set the deleted actions.

As @Bryantworks says, you can see the changes

and get to set them manually again on your workflow.

If you contact support team in HubSpot, they can help you restoring a previous version of your workflow, for you to use as a guide in rebuilding the active workflow.

>>In this idea they mention this<<

Hope this works for you.

Re: Retrieve deleted actions from a workflow

ltorres9 — Wed, 09 Feb 2022 10:24:53 GMT

Hi @Lucila-Andimol, thanks for your reply!

Yeah I know! I know we can see the changes made in the workflow, but I just wanted to know if there was any way to recover an old version if actions were deleted.

Even so, thanks for your help!

Re: Retrieve deleted actions from a workflow

ltorres9 — Tue, 19 Apr 2022 13:20:08 GMT

Hi @Bryantworks, thank you so much for the solution! 🙌