topic Re: WHATSAPP in Conversations API Beta

niederberger — Thu, 02 Jun 2022 06:54:30 GMT

Hello Together. I try to integrate WhatsApp Business with the Conversation Inbox but as it seems there is no way yet as I'm not able to creat a new threat over the API, right? Would it be possible over webhooks, I guess not?

What I just saw, is when I', doing a GET on:

https://api.hubapi.com/conversations/v3/conversations/channels

I get also a WHATSAPP back.

Does anyone know whats going on there? 🙂

Re: WHATSAPP

ryan-cambium — Wed, 08 Jun 2022 16:35:34 GMT

Correct — there is currently no API to CREATE threads. HubSpot recognizes
the limitation, and it sounds like it’s on the roadmap, but nothing
currently.

Re: WHATSAPP

niederberger — Thu, 09 Jun 2022 12:30:54 GMT

Would be awesome as right now, it's quite a hack.

Re: WHATSAPP

vvadlamani — Tue, 21 Jun 2022 18:41:06 GMT

Hello! Sorry for the late reply here.

Our APIs currently don't support the ability to add new channels via APIs but this is something we are interested in supporting in the future (don't have timelines yet)

With regards to seeing WhatsApp as a channel, it is something we are testing out internally as a proof of concept with the new APIs. We will have more to share later this year.

Regards,

Vijay

Re: WHATSAPP

FvandenBosch — Tue, 02 Aug 2022 19:50:49 GMT

Yes is there any workaround for this? Especially since we dont have a chat widget for native mobile apps (like for example iOS/ Swift) the options for our users to contact us trough the inbox are very limitied.

Only option I see now is to convert Whatsapp Business API messages to emails (and search for the email with the contact API), and forward them to the inbox. But that sounds like a big hack. If we just have a "POST" call in the conversation API we are all set.

Re: WHATSAPP

AliAnsari — Fri, 23 Sep 2022 12:55:32 GMT

Hello,

Just to let you know that HubSpot has released native integration with WhatsApp business, now you can use it in the conversational inbox and even create a WhatsApp chatbot using workflows and approved templates.

Go to inbox settings and connect to a new channel.

You can then receive and send messages from a shared inbox.

Use it in Workflow as well.

Re: WHATSAPP

niederberger — Fri, 23 Sep 2022 14:05:06 GMT

Awesome. I dont have it in my Beta List yet. How can you activate it, do you know that?

Re: WHATSAPP

AliAnsari — Fri, 23 Sep 2022 14:11:50 GMT

You will have to contact HubSpot support and they will activate it for you.

Re: WHATSAPP

EricHirsh — Wed, 30 Nov 2022 18:10:54 GMT

To close this thread out, the HubSpot native WhatsApp integration that was previously mentioned as being in beta is now generally available to all Marketing Hub and Service Hub customers at the Professional tier and above. You can read more about it here.

Re: WHATSAPP

HEagle — Thu, 09 Mar 2023 18:01:44 GMT

Hi, Eric!

With this WhatsApp integration, are we able to log voicemails in our shared conversations inbox?
I am trying to find a way to receive and organize incoming voicemails for our customer support team & am having trouble finding something that'll work.
Any help is appreciated!

Re: WHATSAPP

EricHirsh — Fri, 10 Mar 2023 15:56:29 GMT

Hi @HEagle , saw your other post about calling in the Inbox, and flagged it for one of our Calling product managers to hopefully reach out to you and ask some more questions. I'm afraid, though, that WhatsApp is a dead end - Meta doesn't offer any WhatsApp Business APIs around calling or group messaging so we can't support anything here right now.