Re: Conversations API & Webhooks Documentation

angelopublio — Thu, 17 Feb 2022 19:32:15 GMT

Questions:

— Is it possible to create a comment in the Conversation thread that the HubSpot user can see during the chat?
— Is it possible to show quick reply messages for the user during the chat?

Best,

Angelo

Re: Conversations API & Webhooks Documentation

jhartz — Thu, 17 Feb 2022 22:36:14 GMT

Hey @angelopublio!

— Is it possible to create a comment in the Conversation thread that the HubSpot user can see during the chat?

Yes! There's some info in the Send messages to threads section of the documentation, but as an example you can make a POST request to conversations/v3/conversations/threads/{threadId}/messages with a JSON body like:

{
  "type": "COMMENT",
  "text": "Text content of the comment",
  "richText": "<b>HTML</b> <i>content</i> of the comment (optional)"
}

— Is it possible to show quick reply messages for the user during the chat?

No; unfortunately, this isn't supported by the public API at this time

topic Re: Conversations API & Webhooks Documentation in Conversations API Beta

Re: Conversations API & Webhooks Documentation

Re: Conversations API & Webhooks Documentation