topic How to turn on subtitles automatically on the HubSpot video in Blog, Website & Page Publishing

How to turn on subtitles automatically on the HubSpot video

tderbikova — Fri, 21 Jul 2023 09:40:48 GMT

Hello, I started to use HubSpot videos with subtitles, but could not find an option to start subtitles going automatically, rather than turning it on manually while watching the video.

Is it possible to adjust settings for subtitles so they appear automatically while watching the video on the website page?

thank you!

best, Tatiana

Re: How to turn on subtitles automatically on the HubSpot video

PamCotton — Fri, 21 Jul 2023 21:21:29 GMT

Hello @tderbikova, thank you for posting in our Community!

Currently for subtitles, you can add captions or subtitles to videos:

In the files tool, you can add captions or subtitles in multiple languages to videos with advanced features turned on. This will make your videos more accessible for visitors who cannot hear the audio or who speak a different language. Each visitor can toggle captions on or off depending on their preferences.

Before beginning this process, you should have your captions prepared in a .vtt file.

In your HubSpot account, navigate to Marketing > Files and Templates > Files.
Click the name of the video where you want to add captions or subtitles.
In the right panel, click to expand the Subtitles section.
Click Upload Captions.
Click the Caption language dropdown menu in the dialog box and select a language.
Click the Select Caption file button, then upload your caption file to HubSpot.

This article here explains more about it.

Kindly,

Pam

Re: How to turn on subtitles automatically on the HubSpot video

tderbikova — Mon, 24 Jul 2023 07:16:20 GMT

Hi @PamCotton thank you a lot for your detailed reply. Is it possible to keep subtitles on automatically while watching the video or the user would need to turn them on himself/herself?
While testing subtitles on the video, I have noticed, that when the video plays, the subtitles will not appear, until I will click on options on the video.

Best,
Tatiana

Re: How to turn on subtitles automatically on the HubSpot video

JHardy43 — Tue, 01 Aug 2023 16:10:12 GMT

I am having the same issue and would like to know how to set captions to play by default in videos.

Re: How to turn on subtitles automatically on the HubSpot video

CJSalesLeap — Mon, 20 Nov 2023 20:46:55 GMT

@PamCotton I think the key question here, is how to we have Subtitles automatically play when a video starts. Currently someone needs to turn on the Captions/subtitles on the video rather than them just playing automatically

Re: How to turn on subtitles automatically on the HubSpot video

CJSalesLeap — Mon, 20 Nov 2023 20:47:10 GMT

Re: How to turn on subtitles automatically on the HubSpot video

SeeChangeSJ — Tue, 03 Dec 2024 07:37:51 GMT

Hi, I've read this trail (plus read articles), is there a way to enable captions to play automatically on videos? i.e. you have to 'switch captions off' rather than 'switch on'.

Re: How to turn on subtitles automatically on the HubSpot video

DianaGomez — Thu, 19 Dec 2024 12:52:42 GMT

Hi @SeeChangeSJ,

Thanks for reaching out to the Community!

At the moment, we don’t have an option to enable captions by default, but we’ve put together a guide to help you add them.

In this case, you might want to consider using a third-party tool like Vimeo or YouTube embed, which offer more customization options.

Best,

Diana