topic Re: CTA (Beta) GTM Tracking in Blog, Website & Page Publishing

CTA (Beta) GTM Tracking

Ryan_G_Thompson — Fri, 09 Jun 2023 14:23:35 GMT

Hi,

I've recently started using the new CTAs (Beta) to replace our existing hubspot marketing pop-up form.

After building the new pop-up, I'm dismayed that it seems completely untrackable in GTM.

I've tried using the Hubspot form submission listener and a few other ideas but so far I haven't been able to push anything into the data layer.

Any help would be greatly appreciated.

Re: CTA (Beta) GTM Tracking

PamCotton — Fri, 09 Jun 2023 18:48:56 GMT

Hello @Ryan_G_Thompson Happy Friday!

I want to invite our top experts to this conversation, @Ben_M, and @alyssamwilie any recommendations to @Ryan_G_Thompson?

Thank you,

Pam

Re: CTA (Beta) GTM Tracking

TomM2 — Sun, 11 Jun 2023 15:27:11 GMT

Hey @Ryan_G_Thompson it looks like the new CTA beta uses the class "interactive-button" for it's buttons, have you tried setting up an event to track clicks based on this class?

Re: CTA (Beta) GTM Tracking

Ryan_G_Thompson — Tue, 13 Jun 2023 08:31:01 GMT

Hi Tom, thanks but where does this class occur? On email submission based pop ups like the one I've screenshotted I couldn't locate this class.

Re: CTA (Beta) GTM Tracking

TomM2 — Tue, 13 Jun 2023 11:23:17 GMT

Looks like you're right for the forms, that class I mentioned is just on the button pop-ups. It looks like the submit button on these forms is "hs-form__actions__submit"

Re: CTA (Beta) GTM Tracking

Ryan_G_Thompson — Sun, 18 Jun 2023 10:26:23 GMT

No luck Tom, I tried creating this trigger and still nothing happened upon submission.

Re: CTA (Beta) GTM Tracking

TomM2 — Tue, 20 Jun 2023 09:53:44 GMT

@Ryan_G_Thompson it looks like you have double "_" characters in between the words, is that the case? It should just be one in between each word.

Re: CTA (Beta) GTM Tracking

Ryan_G_Thompson — Tue, 20 Jun 2023 13:08:58 GMT

@TomM2 I was following the exact convention you were using above:

@TomM2 wrote:
It looks like the submit button on these forms is "hs-form__actions__submit"

Upon inspecting the element you were indeed correct that the double "_" characters is used for this button class.

Re: CTA (Beta) GTM Tracking

TomM2 — Tue, 20 Jun 2023 14:31:35 GMT

Ah! My apologies! Hmm, that's about as far as I can think of without having access to the tools to troubleshoot to be honest! I don't see any reason why GA wouldn't trigger on these classes.

Re: CTA (Beta) GTM Tracking

melissachowning — Thu, 22 Jun 2023 00:23:00 GMT

We're struggling with this as well and the HubSpot support team hasn't been able to help us yet either. The first suggested solution referred to injecting an event listener into the iframe, but this does not work if the parent window and iframe are hosted on different domains (which is the case here. iframe domain is 4038620.hs-sites.com). We think the iframe is the issue. Is there a solution in the works for this?

Re: CTA (Beta) GTM Tracking

TomM2 — Thu, 22 Jun 2023 13:59:26 GMT

Ah! I didn't know the new tool is loaded in an iframe, that's why GA isn't picking it up then. Unfortunately that would mean it's not possible to target it with GA. A workaround might be to us custom URLs with UTM parameters as the submission/redirect urls on these ctas https://support.google.com/analytics/answer/1033863?hl=en#zippy=%2Cin-this-article

Re: CTA (Beta) GTM Tracking

melissachowning — Thu, 22 Jun 2023 14:13:11 GMT

Unfortunately, that presents an unideal user experience as the reader would be redirected away from the page/content they are reading onto a 'thank you' page. The ideal UX is that the user can submit their email and continue reading on the page they are on.

It's a major bummer with the new CTAs. We want to be able to track traffic source, page, etc., in GA, but it seems at the moment, we cannot.

Re: CTA (Beta) GTM Tracking

TomM2 — Fri, 23 Jun 2023 11:24:51 GMT

Hi all! I just created a new feature request in the ideas forum here! If this would be useful to you please give it an upvote 🙂

Re: CTA (Beta) GTM Tracking

PamCotton — Fri, 23 Jun 2023 18:28:17 GMT

Thank you for sharing @TomM2 just upvoted!

Re: CTA (Beta) GTM Tracking

RLeo — Wed, 11 Oct 2023 11:53:20 GMT

Hello, we are having the same issue aswel. Im trying to listen for the onBeforeSubmit event but as others confirmed, the form is on an Iframe so listening for the events is not possible.

How can we listen to these events on the new CTAs with forms?

Re: CTA (Beta) GTM Tracking

sbinkley — Sun, 09 Jun 2024 19:34:55 GMT

Successfully Tracking HubSpot Interactive CTA Buttons with GTM

Hello everyone,

I wanted to share a solution that worked for me in tracking HubSpot’s new interactive CTA buttons using Google Tag Manager (GTM). I noticed that many of us are struggling with getting these buttons to fire the correct tags, especially since they are dynamically loaded.

After some trial and error, I found that using a MutationObserver to detect these dynamically added elements and attach event listeners to them was effective. Here's the detailed solution:

Create a Custom HTML Tag in GTM:

Go to the Tags section in GTM.
Click New and select Tag Configuration.
Choose Custom HTML.

Add the Following Script to the Custom HTML Tag:

Set the Trigger for All Clicks:
- Attach this Custom HTML tag to trigger on all click; then target "click classes: interactive-button".

If you have other dynamically loaded elements or different classes, you can adjust the script accordingly. (Such as "hs-image-widget" for the image based CTAs, etc.)

I hope this helps others facing similar issues. Upvote if it worked for you! Happy tracking!

Re: CTA (Beta) GTM Tracking

sbinkley — Sun, 09 Jun 2024 18:33:22 GMT

@Ryan_G_Thompson @RLeo @melissachowning

Re: CTA (Beta) GTM Tracking

Ryan_G_Thompson — Tue, 18 Jun 2024 10:07:30 GMT

Hi there,

I gave this a try but I believe it may only apply to CTA buttons (which I've never used). I've been using the Pop-up form on Hubspot which still seems untrackable through GTM, although other users have reported having more success using the custom HTML CTA solution.

Re: CTA (Beta) GTM Tracking

ADantas — Wed, 09 Oct 2024 13:49:54 GMT

hey @sbinkley this looks fantastic.
I tried to deploy this code, but with no success. Maybe i am missing out on something, would you mind sharing couple of GTM screenshots ? 🙂

Re: CTA (Beta) GTM Tracking

CMarritt — Tue, 28 Jan 2025 21:07:08 GMT

Hi, this is still an issue today, has anyone had any success?