topic Verify domain doesn't work properly in Blog, Website & Page Publishing

Verify domain doesn't work properly

dayschedule — Mon, 10 Apr 2023 11:37:05 GMT

We've added the TXT recored for our domain dayschedule.com AWS, and the value is populating fine on all DNS checker online.

But Hubspot is returrning error. No issue of timing, as it's more than a week already.

I belive, the hubpost code is doing the lookup on main dayschedule.com instead the subdomain `@.dayschedule.com` . While we can't add TXT record on main domain due to existing TXT record for mailbox etc.

AWS Screenshot:

DNS Screenshot

https://dnschecker.org/#TXT/@.dayschedule.com

Hubspot error:

Betreff: Verify domain doesn't work properly

MiaSrebrnjak — Tue, 11 Apr 2023 11:35:08 GMT

Hi @dayschedule,

Thank you for reaching out to the Community!

I'll have a deeper look at this with our product expert team – could you send me your account data in a direct message via my Community profile (account ID, your email address)? Thank you!

Cheers
Mia, Community Team

Betreff: Verify domain doesn't work properly

dayschedule — Tue, 11 Apr 2023 11:42:20 GMT

Hi @MiaSrebrnjak

We were able to set the TXT record on primary domain to get it working. So, for me it's resolved.

But you may check it with your team to confirm if they really want to verify in `@.domain.com` or `domain.com` to update your documentation.

Because, on your website popup it says HOST NAME: @

Betreff: Verify domain doesn't work properly

MiaSrebrnjak — Wed, 12 Apr 2023 13:59:21 GMT

I'm glad that you were able to resolve the issue! 👍

Thanks for flagging, I'll send this to our product team for review.

Cheers
Mia, Community Team