topic Re: DNS issue with chatbot in Blog, Website & Page Publishing

DNS issue with chatbot

amir_kapsr — Thu, 16 Mar 2023 11:29:44 GMT

I am using CloudFront as a reverse proxy with HubSpot, but I am experiencing DNS issues with the chatbot. I have already integrated all the required headers, including HubSpot-Trust-Forwarded-For: true and X-Forwarded-For, any suggestions ?

Re: DNS issue with chatbot

danmoyle — Thu, 16 Mar 2023 13:15:11 GMT

A little clarification @amir_kapsr if I may. Are you hosting your site in the HubSpot tool, or a separate CMS with CloudFront as the domain host? If that's the case, is the HubSpot Tracking Code in your site? This would allow you to have chat via HubSpot on your site, and on specific pages if you choose.

If not, then I'm curious about the details. I'm happy to ask my team about it if I reach the end of my helpfullness.

Re: DNS issue with chatbot

amir_kapsr — Mon, 20 Mar 2023 15:35:53 GMT

Yes we are using Hubspot CMS, so hosting the site on the Hubspot tool

Re: DNS issue with chatbot

danmoyle — Mon, 20 Mar 2023 16:15:38 GMT

@amir_kapsr okay let me check with some of my colleagues. It looks like maybe it's a setting in your domain registrar, but I'll see if I can find more information.