topic Re: hssc, hstc link issues in Blog, Website & Page Publishing

hssc, hstc link issues

KBi1 — Fri, 27 Jan 2023 06:38:54 GMT

Hello, there are hubspot tracking url parameters on my website that I don't know where they came from. I can't find the source. We don't have any hubspot integrations yet we take it. Thanks in advance to those who will help.

Re: hssc, hstc link issues

karstenkoehler — Fri, 27 Jan 2023 06:41:27 GMT

Hi @KBi1,

hssc and hstc are analytics cookies. These are set for visitors to a site supported by HubSpot, permitting that they accept the cookie banner, see here: https://knowledge.hubspot.com/privacy-and-consent/what-cookies-does-hubspot-set-in-a-visitor-s-browser

Are you using HubSpot pages or have the HubSpot tracking code installed?

Best regards!

Re: hssc, hstc link issues

franksteiner79 — Fri, 27 Jan 2023 06:42:16 GMT

Hi @KBi1

Could you maybe provide some more context?

What exactly are you seeing? Where are you seeing it?

Thanks

Frank

Re: hssc, hstc link issues

KBi1 — Fri, 27 Jan 2023 06:52:38 GMT

Hi Frank, thank for your reply,

https://kolaybi.com/blog/imza-sirkuleri-nedir/?__hstc=120293719.c4a577029c49e44b73bd3bee6fa38565.1575158400106.1575158400107.1575158400108.1&__hssc=120293719.1.1575158400109&__hsfp=814434119

this is one of the link and there is too many.... I can not find the referral. I need help.

Re: hssc, hstc link issues

franksteiner79 — Fri, 27 Jan 2023 07:02:10 GMT

This happens when cross-domain linking
<>
is activated in your account.
See this community article
<>
for reference.

Normally that is something you would want to happen, in order to
capture the complete visitor journey.

I hope that helps.
Frank

Re: hssc, hstc link issues

KBi1 — Fri, 27 Jan 2023 07:20:26 GMT

Re: hssc, hstc link issues

KBi1 — Fri, 27 Jan 2023 07:23:43 GMT

Normally we dont use HubSpot directly, this is an integration with third party organization. So,
There is a two option here. If I ask them to delete us(kolaybi.com) from this area, will it be solved?
Or, If they ''turn-off'' cross-domain linking field, will it be end?
Or should we do both transactions ind order to solve it?

Re: hssc, hstc link issues

franksteiner79 — Fri, 27 Jan 2023 09:34:51 GMT

Hi @KBi1

Both options would work.

However, as I mentioned in my original reply, deactivating this option can lead to conversion and source information being skewed. The whole point of cross domain tracking is to cover the following, very common scenario:

I land on website A to read an article after a Google Search
I click a link that takes me to a landing page to complete a form

With cross-domain tracking my conversion on the landing page will correctly attribute my Google Search visit as organic source. With cross-domain tracking switched off, my conversion on the landing page will count as referral, which strictly speaking would be incorrect.