topic TLD Nameservers settings in Blog, Website & Page Publishing

TLD Nameservers settings

drestaurant — Wed, 11 Jan 2023 07:47:32 GMT

Hello,

I've purcahsed a .ro domain from Romanian TLD and when I'm trying to connect the domain to Hubspot I'm receiveing DNS record error.

Where I can find the Hubspot NameServer to update my account settings in the TLD console?

Thank you in advance for your support.

Re: TLD Nameservers settings

Syeda_Fatima — Wed, 11 Jan 2023 07:55:01 GMT

Hi @drestaurant, You can find the HubSpot NameServer information by logging into your HubSpot account, navigating to “Settings” and then “Domain”. On the Domain page, the NameServer information will be listed at the bottom.

You can also find HubSpot's name servers in the Knowledge Base.

Here is the link to the article: https://knowledge.hubspot.com/articles/kcs_article/domains/what-are-hubspot-s-name-servers

Re: TLD Nameservers settings

drestaurant — Wed, 11 Jan 2023 08:08:43 GMT

Dear @Syeda_Fatima ,

thank you for your fast respnse, but I'm still not able to find them:

1. on the setting page I cannot see them, either because I have Free accout, or because settingup the domain is not completed:

, or I'm just not lokking at the same thing, maibe you can share a scheen shot.

2. I cannot find the mentioned article or when I'm searching for it is not showing anytiong o the Knowledge platform.

Re: TLD Nameservers settings

Syeda_Fatima — Wed, 11 Jan 2023 09:43:49 GMT

Hey @drestaurant, Yes! This is because the HubSpot Domain Management Tool does not offer the ability to set custom nameservers on domains registered with HubSpot Free Plan.

If you would like to set custom nameservers on a domain registered with HubSpot, you will need to upgrade to the Professional or Enterprise plan.

Re: TLD Nameservers settings

drestaurant — Wed, 11 Jan 2023 12:10:28 GMT

Ok, I don't want to set my own custom nameserver, I just want to connect a custom domain to the created website on Hubspot CMS.

My understanting is that this is possible as per below:

Re: TLD Nameservers settings

Syeda_Fatima — Wed, 11 Jan 2023 12:54:37 GMT

Hey @drestaurant, Now gotcha! As much as i know, this isn't possible with free CMS or this might updated recently. I would suggest,

You will need to make sure that you have set up the necessary DNS records for your custom domain in order to connect it to your HubSpot CMS website.

If this not helps, please check out the HubSpot Knowledge Base article on Connecting a Custom Domain to Your HubSpot Website: https://knowledge.hubspot.com/domains-and-urls/connect-a-domain-to-hubspot

If face the same issue, you'll have to connect directly with the HubSpot development team, they will only resolve this issue.