topic Re: Getting Started on the Community! in Blog, Website & Page Publishing

Why can’t I access my website or find it in HubSpot CMS?

NDAbramo — Mon, 24 Nov 2025 09:22:05 GMT

Hey, everyone! So I'm having trouble accessing my hubspot website. I created it using the hubspot CMS tools & templates but now I can't seem to be able to access it.

None of my e-mails seem to be connected to the account when I try to log from the editor's URL. When I log normally from my account, the website doesn't show on my Content page, not as a website or a landing page. I thought maybe I logged in with my other email, but that one isn't "connected" to my page either. I only have two emails so I don't know?

I tried deleting cookies, deactivating plug-ins, changing browsers, going on incognito mode. Nothing. It's like someone changed the email that could access my website. I have no clue what to try else.

Moderator note: I have moved your post for visibility. For reference, here is the thread where you posted: "Getting Started on the Community!".

Re: Getting Started on the Community!

BérangèreL — Fri, 21 Nov 2025 07:55:53 GMT

Hi @NDAbramo and welcome, we are so glad to have you here!

Thanks for reaching out to the HubSpot Community!

- Are you logging into the correct HubSpot account or portal where you created the website?
- Do you have any HubSpot emails that confirm which email or portal is linked to your website?
- Has anyone else on your account changed website ownership or user permissions recently?

The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.

Let's consult our Top Experts: Hi @evaldas, @TomM2 and @elizheleva do you have suggestions to help @NDAbramo, please?

Have a wonderful weekend and thanks so much!
Bérangère

Re: Getting Started on the Community!

NDAbramo — Fri, 21 Nov 2025 16:30:02 GMT

Thank you for your answer and kindness, Bérangère.

I contacted HubBot again & after a long while, I finally got access back. Thank you again.
I am sorry for the frustration post.

Love,
Nina

Re: Getting Started on the Community!

BérangèreL — Mon, 24 Nov 2025 09:25:45 GMT

Hi @NDAbramo and thank you so much for your thoughtful update!

I’m delighted to hear that you’ve regained access, and I truly appreciate you taking the time to share the outcome with us.

And no worries, we’re always here to support you and it’s wonderful to have you as part of our community.

If you need anything else or have any other questions in the future, don’t hesitate to reach out. We’re here for you!

Wishing you a lovely day,
Bérangère