topic Re: Unable to publish website page in Blog, Website & Page Publishing

Unable to publish website page

MSun89 — Fri, 20 Jun 2025 06:29:59 GMT

I'm trying to a publish website page under the root of the domain. For example, my domain is abc.com, I'm trying to publish it under abc.com/

But when I click public, it always error out, with no detailed error information.

I was once able to do it in HubSpot, now it fails all the time. What can I do to fix it?

Re: Unable to publish website page

ArisudanTiwari — Fri, 20 Jun 2025 09:24:40 GMT

Hi @MSun89 ,

It sounds like you're trying to publish a page to your domain's root URL (like abc.com/), but in HubSpot, only one page can live at that root path, typically your homepage. If a page is already published at "/", attempting to publish another one there will fail silently.

Here are a few things you can check:

Is there already a page at the root?
Go to Website > Website Pages, filter by your domain, and see if there’s already a live page published at "/". If so, you’ll need to either update that page or unpublish it before assigning another one to the root.
Try publishing to a test slug first
For example, publish your page to something like abc.com/temp-index. If that works, it confirms the issue is with trying to overwrite the homepage.
Check your redirect settings
Head to Settings > Website > Redirects and make sure there isn’t a redirect rule affecting "/". Redirects can also block publishing at the root without showing a clear error.

If none of these fix it, it’s worth contacting HubSpot Support. They’ll be able to check backend logs and provide a more specific explanation.

Here are a couple of related threads you might find helpful:

Landing page not publishing - https://community.hubspot.com/t5/Blog-Website-Page-Publishing/Landing-page-not-publishing/m-p/753975
Can’t publish changes to website - https://community.hubspot.com/t5/Blog-Website-Page-Publishing/Can-t-Publish-changes-to-website-error/m-p/1129932

Hope this helps!

Re: Unable to publish website page

VPathania — Fri, 20 Jun 2025 11:36:39 GMT

Publishing a page to the root of your domain means you're setting it as your homepage. In HubSpot, a single page can be used as the primary page for the root URL. Below are some reasons why you might be getting that error:

1. Another page is already set as homepage/primary page. Go to Marketing > Website > Website Pages and look for the homepage. You can unpublish the current homepage in case you want the new page to be the homepage. Once the old homepage is no longer at /, try publishing your new page.

2. Domain issue: While you mentioned it worked before, sometimes a change in domain setup can cause issues. Go to Settings > Website > Domains & URLs. Check that your primary domain (abc.com) is correctly connected and healthy.

3. Redirects: Check Settings > Website > Redirects to make sure there’s no redirect affecting the root URL.

4. Cache: Sometimes a persistent browser cache or extension can cause odd behavior. Try clearing cache or try a fresh incognito browser window or a different browser.

Sometimes, there can be a temporary bug or a specific issue impacting your portal that only HubSpot's team can see. You can try connecting with support in case any of the above mentioned point don't work for you.

Re: Unable to publish website page

GiantFocal — Fri, 20 Jun 2025 15:02:54 GMT

Hi @MSun89,

Is the domain already properly connected? Just adding the domain to HubSpot allows us to create pages under it, but it will cause an error.

Re: Unable to publish website page

gwendelyn_1 — Sat, 05 Jul 2025 23:42:09 GMT

I also have a free account and am experiencing the same issue and error message with not with being able to publish to my root domain. I can publish all sorts of slug pages no problem, but nothing to my root domain. I have cleared cache, changed browsers, gone incognito, scrapped the page and started fresh, but nothing works. I've been troubleshooting with the bot chat for most of the day and it even had me check DNS settings in Cloudflare. In HubSpot, I cannot create redirects, otherwise I would have just used that as a shortcut instead. All I see are a couple of system-generated domains redirected to my root domain, but that is it. I only have one page currently, a main/home page, and I cannot get it to publish with a blank slug.

Re: Unable to publish website page

Ana171 — Thu, 31 Jul 2025 18:39:38 GMT

I am having the same issue with my free account. I've tried the above solutions and it does not work. I can't contact support as it's not available to me

Re: Unable to publish website page

Victor_Becerra — Thu, 31 Jul 2025 20:25:31 GMT

Hey @Ana171
Thanks for the great question!
My recommendation is to create a new post for this. This gives your post the best shot at getting seen by as many of our amazing community members as possible. Feel free to tag me in the post and I'm happy to get you started
Best,
Victor

Re: Unable to publish website page

Victor_Becerra — Thu, 31 Jul 2025 20:26:42 GMT

Hi @gwendelyn_1
Thanks for your comment! To ensure your question or topic gets the best visibility and a wider range of responses from the community, it's usually best to start a new thread rather than adding to an older one.
A fresh post will help your query stand out to everyone who browses the forum, increasing the chances of someone with relevant insights or solutions seeing and responding to it quickly. Feel free to tag me in the post and I'm happy to get you started.
Best,

Victor