topic Re: Browser won't load published website in Blog, Website & Page Publishing

Browser won't load published website

SueFeury — Wed, 07 May 2025 15:31:09 GMT

Hi All,

I've created a website page on Hubspot and published it. However, when I try to load it in a browser, I get the following error. How can I enable SSL? Isn't Hubspot secure?

This site can’t provide a secure connection

safetherapeutics-llc-242169810.hubspotpagebuilder.net sent an invalid response.

Try running Windows Network Diagnostics.

ERR_SSL_PROTOCOL_ERROR

Re: Browser won't load published website

trevordjones — Wed, 07 May 2025 16:25:34 GMT

Hi @SueFeury -

Sometimes there is a delay in provisioning the SSL certificate, which HubSpot issues automatically. Wait a few minutes and it should correct itself. For more details see this article.

Re: Browser won't load published website

SueFeury — Wed, 07 May 2025 16:44:23 GMT

Hi @trevordjones,

Thank you for your quick reply. Unfortunately, I created the site on Friday and it is still having this issue. Here is the specific page that I am trying to load in a browser:

https://safetherapeutics-llc-242169810.hubspotpagebuilder.net/safetherapeutics-drug-side-effect-checking-app-for-patients-0

I will eventually need to update the URL, but I want to get the SSL working with this one for now....

Re: Browser won't load published website

trevordjones — Wed, 07 May 2025 16:57:01 GMT

Hi @SueFeury -

It's loading fine for me and is secure. See below:

I suggest clearing the cache on your web browser, and possibly closing and reopening it. This seems to be an issue on your local computer or network.

Hope this helps!

Re: Browser won't load published website

Jaycee_Lewis — Wed, 07 May 2025 17:25:03 GMT

I second what @trevordjones recommends 🙌 I can see it on my end! — Jaycee

Re: Browser won't load published website

SueFeury — Wed, 07 May 2025 18:17:57 GMT

Thanks, All! I cleared my cache and history and even rebooted but it didn't help. THen, I logged into Webroot. Apparently Webroot was interfering. Once I logged in to secure my wifi connection, it loaded no problem. Thanks for all your help!