Website CNAME failing DNS check

VDuck — Tue, 29 Apr 2025 06:09:02 GMT

Hi Team,

I’m experiencing an issue with my connected domain on a Free HubSpot account. It was connected through Hubspot's automated domain connection integration with godaddy.

Hub ID: [Hub ID]
Primary Domain: hannonsestateservice.com
A Records: Pointing correctly to HubSpot IPs (IP1 and IP2)
CNAME for www: Set to numbers.group0.sites.hscoscdn-na2.net
SSL: Active and passing (A grade, verified via SSL Labs)
Pages: Published correctly to the domain

Despite everything being set up correctly, the site remains inaccessible when navigating to hannonsestateservice.com.
DNS testing suggests the CNAME destination may not be resolving properly across HubSpot's edge servers.

I’ve already tried:

Disconnecting and reconnecting the domain twice
Waiting sufficient time for propagation
Verifying DNS settings in both HubSpot and GoDaddy
Confirming the CNAME matches HubSpot’s expected target

Is it possible a HubSpot moderator or technical team member needs to manually trigger a hosting sync or CNAME destination validation on the backend for this domain?

I would deeply appreciate any assistance anyone can provide to resolve this. I was hoping this client would upgrade to marketing hub once she had the financial traction from the website but she's pretty frustrated with the website situation. Anything I can do to get her back on track?

Thank you so much for your time and help!

Re: Website CNAME failing DNS check

DianaGomez — Tue, 29 Apr 2025 07:13:15 GMT

Hi @VDuck,

Thanks for reaching out to the Community!

I've come across a few discussions about problems similar to yours. Take a look at the solutions suggested in those threads; they could be what you need.

Website not displaying after updating DNS records

Porkbun DNS issue

DNS propagation...godaddy

website not displaying after updating DNS

Hope this helps!

Diana

Re: Website CNAME failing DNS check

GiantFocal — Wed, 30 Apr 2025 03:03:11 GMT

Hi @VDuck,

The website loads correctly on my end. If you haven't made any changes, it was likely just waiting for the DNS propagation to finish.

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Website CNAME failing DNS check

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Re: Website CNAME failing DNS check