topic Re: Can't open page preview in new tab in Blog, Website & Page Publishing

Can't open page preview in new tab

jestlinbaum — Tue, 18 Mar 2025 12:55:36 GMT

I'm unable to preview a page in a new window. I started a new free account and started building a home page. I have the hubspot domain showing connected as xxx-xxx-xxxxxxx-xxx-hub ID number.hubspotpagebuilder.net. That URL, when entered into the browser, shows the published page. However, when I try to open that page preview in a new tab from the page editor, the domain changes to https://developers.hubspot.com/?hs_preview=vDcmlggV-201620393708. And I get a 404.

Never had this happen before. Looking to get the ability to get a page preview in a new tab.

Re: Can't open page preview in new tab

kennedyp — Tue, 18 Mar 2025 21:35:11 GMT

Hey @jestlinbaum! I have not heard of this either. I just tested with one of my published pages and could successfully open it in a new tab.

Have you tried logging into HubSpot from an incognito window and testing it from there?

Best,

Kennedy

Re: Can't open page preview in new tab

GiantFocal — Wed, 19 Mar 2025 06:33:15 GMT

Hi @jestlinbaum,

Have you double-checked for any 301 redirections?

Re: Can't open page preview in new tab

Anton — Wed, 19 Mar 2025 12:57:19 GMT

Hey @jestlinbaum,

Never heard or experienced that - especially since developers.hubspot.com belongs to HubSpot itself and is used for the documentation.

Few things you can check:

The company domain in the Account settings here (select your 'affected' portal)
Also you might want to check the actual page settings and the "Page URL"
Redirects (click the link and select the portal) could also be a topic as @GiantFocal mentioned

best,

Anton

Re: Can't open page preview in new tab

jestlinbaum — Thu, 20 Mar 2025 19:44:18 GMT

@Anton @GiantFocal @kennedyp thank you for the replies! The company domain is the temporary URL you get when you sign up, and its all "connected."

As far as 301's, I don't see that tab in in my Domains & URLs settings (I do in other portals I belong to).

Account settings look fine... like any other portal I've ever worked on.

Incognito results in the same thing.

Re: Can't open page preview in new tab

kennedyp — Fri, 28 Mar 2025 20:41:02 GMT

Thanks for trying that out @jestlinbaum! What about your other pages? Do they all behave like this?

Re: Can't open page preview in new tab

jestlinbaum — Mon, 31 Mar 2025 16:01:54 GMT

@kennedyp I created another page and when I try to preview it, I get "

That page is nowhere to be found"

The same thing happens weather the page is published or not. But it appears to be the correct domain.

Re: Can't open page preview in new tab

kennedyp — Wed, 07 May 2025 16:05:58 GMT

Hey @jestlinbaum! Thanks for testing. Can you confirm if this is a website page or a landing page? Additionally, what domain type is connected in the settings? Can you copy the link from "open in a new tab" here?

Best,

Kennedy

Re: Can't open page preview in new tab

jestlinbaum — Thu, 08 May 2025 02:13:29 GMT

Hey @kennedyp , Hey guys, Thank you to everyone who reached out!! I managed to get this pushed to a phone support issue and they found a solution. Everything is working now. I did not get much detail into what they actually did to fix the problem, but I wanted to say thank you to everyone who took the time to try to help!!!! We can close this thread.