topic Re: HELP I didnt want my account turned into a sandbox in Blog, Website & Page Publishing

HELP I didnt want my account turned into a sandbox

sawbocoder1 — Fri, 03 Jan 2025 11:28:36 GMT

I have downgraded my content hub starter to a free website builder.

Somehow, I have ended up with a sandbox developer account which says I cannot connect a domain to.

My company website now doesn't work.

I didn't want a developer sandbox, so how do I get it changed back to a normal non-sandbox account?

This is what i see when I go to add a domain.

Can anyone help?

Re: HELP I didnt want my account turned into a sandbox

karstenkoehler — Fri, 03 Jan 2025 11:30:06 GMT

Hi @sawbocoder1,

HubSpot portal types don't convert from regular to sandbox, at least I have never encountered this. You should be able to switch to your regular portal by following these steps: https://knowledge.hubspot.com/account-management/manage-multiple-hubspot-accounts

Best regards

Re: HELP I didnt want my account turned into a sandbox

sawbocoder1 — Fri, 03 Jan 2025 11:35:46 GMT

Hi Karsten,

I HAD a fully functioning website which now says I can not add a domain becasue I have am using a developer sandbox. I understand what a developer sandbox is but i did not create a sandbox. I think there is an error or bug somewhere that is flagging my account as a sandbox. It is not.

Re: HELP I didnt want my account turned into a sandbox

karstenkoehler — Fri, 03 Jan 2025 11:37:54 GMT

@sawbocoder1 when you attempt to change the portal, as per the link I shared, what do you see?

Re: HELP I didnt want my account turned into a sandbox

sawbocoder1 — Fri, 03 Jan 2025 11:55:32 GMT

I have lots of portals that I have access to, I used to be a hubspot partner.

Re: HELP I didnt want my account turned into a sandbox

karstenkoehler — Fri, 03 Jan 2025 12:30:13 GMT

@sawbocoder1 can you confirm that the portal ID of the account you're accessing (which now appears to be a sandbox) is the same as before?

Re: HELP I didnt want my account turned into a sandbox

sawbocoder1 — Fri, 03 Jan 2025 12:36:55 GMT

yes its still got all the original content in it, all the contact etc. Just it wont let me connect the domain which was originally connected or any other domain because it is now a sandbox.

Re: HELP I didnt want my account turned into a sandbox

karstenkoehler — Fri, 03 Jan 2025 12:39:57 GMT

@sawbocoder1 in that case it's probably best to reach out to HubSpot support directly in-app, via chat or email.

Re: HELP I didnt want my account turned into a sandbox

sawbocoder1 — Fri, 03 Jan 2025 12:41:36 GMT

I have already tried contacting them in app though the chat and now that I am a free user all you get through to is sales people who dont want to help.

Re: HELP I didnt want my account turned into a sandbox

karstenkoehler — Fri, 03 Jan 2025 12:43:07 GMT

@CommunityTeam could you please assist here?

Re: HELP I didnt want my account turned into a sandbox

VPathania — Fri, 03 Jan 2025 13:10:21 GMT

The most direct approach is to reach out to HubSpot Support. Explain the situation clearly. Provide them with your account details and any relevant screenshots. HubSpot Support should be able to investigate the issue and assist you in reverting your account to a standard non-sandbox account.

Re: HELP I didnt want my account turned into a sandbox

BérangèreL — Fri, 03 Jan 2025 13:11:34 GMT

Hi @sawbocoder1 and Happy New Year! Thanks for the tag @karstenkoehler!

Thank you for asking the HubSpot Community!

I understand that you don't want and never created a Developer Sandbox. Also you'd like to connect a domain to HubSpot but you cannot at the moment. Please let me know if that's not the case.

Can you please send me your Account (Hub) ID via private message so that I can look into this for you @sawbocoder1?

Thanks,

Best,
Bérangère

Re: HELP I didnt want my account turned into a sandbox

sawbocoder1 — Fri, 03 Jan 2025 13:14:59 GMT

Send you a DM. Thanks.

Re: HELP I didnt want my account turned into a sandbox

sawbocoder1 — Fri, 03 Jan 2025 13:18:30 GMT

As I am now a free account the only support i can access is either sales people or help via the community. One of the community managers has asked me to DM the hub id so hopefully they will be able to sort it 🤞