topic CMS shows wrong domain despite correct settings in Blog, Website & Page Publishing

CMS shows wrong domain despite correct settings

freitasm — Wed, 04 Dec 2024 23:03:43 GMT

We have been using the CMS for years. Overnight, the CMS list started showing the staging domain, and when we try to edit any page, the Publish option is disabled.

Is anyone else seeing this?

Re: CMS shows wrong domain despite correct settings

Gaurav_Aggarwal — Thu, 05 Dec 2024 07:49:29 GMT

Hey @freitasm

Kindly review this article here: https://knowledge.hubspot.com/domains-and-urls/change-the-primary-domain-for-your-hubspot-content and change your redirect domain settings.

Re: CMS shows wrong domain despite correct settings

Gaurav_Aggarwal — Thu, 05 Dec 2024 08:01:09 GMT

@freitasm

Also, you can update your domain from the website page setting itself:

Re: CMS shows wrong domain despite correct settings

freitasm — Thu, 05 Dec 2024 20:11:44 GMT

Thanks, @Gaurav_Aggarwal, but those settings had been working correctly for years. I'm the only person maintaining this website, and nothing was changed.

I've contacted support and passed to another level. It was corrected after a while.

Re: CMS shows wrong domain despite correct settings

kennedyp — Fri, 06 Dec 2024 00:15:02 GMT

Thanks for following up, @freitasm! Did Support mention what caused this or was it a temporary issue on the backend?

Re: CMS shows wrong domain despite correct settings

freitasm — Fri, 06 Dec 2024 00:21:12 GMT

I don't know what caused it. It was "fixed" (as in returned to the previous state, all pages pointing to the correct domain) within an hour of creating the ticket through online chat.

Re: CMS shows wrong domain despite correct settings

Gaurav_Aggarwal — Fri, 06 Dec 2024 05:36:08 GMT

@freitasm

I am glad that it is working fine now : )