topic Re: DNS Problem - site continues to disconnect in Blog, Website & Page Publishing

DNS Problem - site continues to disconnect

PStinson — Wed, 10 Apr 2024 12:36:35 GMT

I'm using the free version of Hubspot for the moment. This is my site: https://stinsontraining.com and the domain provider is Strato. The site was being hosted on Strato before I created the new pages in Hubspot. Then we hooked the site up to Hubspot, but it keeps going down. We've come to the place where it seems Hubspot expects to have a round-robin dns setup, but Strato is not going to allow more than one A record. So now every time the dns cache expires, the site disconnects. Does anyone have any workarounds for this - any info would be appreciated.

Re: DNS Problem - site continues to disconnect

evaldas — Wed, 10 Apr 2024 17:04:49 GMT

Hi @PStinson,

It's a bit odd that Strato is not allowing more than one A record. In this situation, there are two solutions that come to mind:

Transfer domain to a different registrar that allows more control over DNS records.
Connect your website with the "www" to HubSpot, making it load on "www.stinsontraining.com" - this will require only one CNAME record. Assuming Strato allows you to do forwarding, you could then forward "stinsontraining.com" to "www.stinsontraining.com" from the registrar.

Hope this helps!

Re: DNS Problem - site continues to disconnect

PStinson — Wed, 10 Apr 2024 18:03:02 GMT

thanks! I will pass this along to my tech team. I hope it helps! Very weary of the constant tech problems.

Re: DNS Problem - site continues to disconnect

PStinson — Thu, 11 Apr 2024 08:24:09 GMT

hi, I'm just reading your solution from yesterday and I think that is exactly what my tech person was thinking of doing. I have a related question - why is Hubspot even requiring a round-robin dns setup and is it not possible from the Hubspot side to stop that requirement? Just wondering if you or anyone else knows.

Re: DNS Problem - site continues to disconnect

evaldas — Thu, 11 Apr 2024 14:44:19 GMT

Glad to hear these align with your tech team.

In terms of why Round Robin DNS, I have not seen official documentation, but HubSpot is likely using Round Robin DNS for load balancing to distribute incoming web traffic across multiple servers, with the goal of improving performance and reliability.

It is unlikely that they will stop this requirement as it's supported on many domain registrars - and if some don't, the simple solution is simply to change registrars. We've launched dozens of websites with various registrars over the years and never encoutered an issue because of it.

Re: DNS Problem - site continues to disconnect

TStadler — Fri, 01 Nov 2024 16:36:11 GMT

Hi @evaldas ,

I'am also using Strato and Strato can't help me. Until now I wouldn't like to change the host, so my question is for the variant B.

Can you describe maybe with some screenshot from hubspot domain configuration site, what I have to do? Where I have to put the www for the CNAME and where the forwarding?

And do I have to create a subdomain then in Strato?

Sorry for my questions, maybe you can give me some more informations.

Thanks in advance.

Best Regards,

Thomas

Re: DNS Problem - site continues to disconnect

evaldas — Fri, 01 Nov 2024 16:58:25 GMT

Hi @TStadler,

Sure, I can provide some information on this matter.

Based on your screenshot, it looks like that you have already connected the www sub-domain (as it appears in "weitergeleitete domains"). So you likely won't need to create another sub-domain in Strato (unless you want something differenet from www).

Now you would need to click on "Actions" for the domain in "Landing pages" and then select "Replace primary domain"

This should give you an option to select the "www" sub-domain you have connected.

Then if you want your website "xyz.com" to still work, you would need to make it load on "www.xyz.com". This will require to set up domain forwarding (or domain redirect) in Strato. Here are some support documents to help with that:

Hope this helps!

Re: DNS Problem - site continues to disconnect

TStadler — Fri, 01 Nov 2024 17:28:58 GMT

Hi @evaldas ,

thanks for the quick feedback.

I checked this out, but the problem is, if I select the primary domain:

Then I will get always this failure message:

Here you can see my Subdomain www - There is the CNAME:

This is the first IP-Adress what I got from Hubspot and I configurate this under xsca....:

But where I have to put then the second IP-Address from Hubspot and do you have any idea, why I will geht this errror message?

Thanks.

BR,

Thomas

Re: DNS Problem - site continues to disconnect

evaldas — Fri, 01 Nov 2024 19:31:40 GMT

@TStadler it looks like you did the setup in Strato correctly.

The error you receive in HubSpot is a little vague, so it's hard to tell what exactly the problem is.

What you can try doing is disconnect your domains from HubSpot completely and try adding it back with "www" being the primary one.

First, disconnect primary and weitergeleitete domains:

Then delete the Brand domain:

Once that is done, try connecting your domain "www.xyz.com" first to see if that fixes the issue.

Re: DNS Problem - site continues to disconnect

TStadler — Sat, 02 Nov 2024 07:26:10 GMT

Hi @evaldas ,

thanks for your help. But unfortunately it doesn't work.

Primary is now ok, but under "Weiterleitungs Domain" the problem is there are two A-Records needed. And I can't type it in.

So I think I have to change the host...

BR,

Thomas

Re: DNS Problem - site continues to disconnect

PSiasios — Thu, 26 Dec 2024 21:37:39 GMT

Hi Thomas, same Problem with Strato. Did you find a solution? Or maybe have a tip on how to move my domains from Strato to a service that works with Hubpot?

Re: DNS Problem - site continues to disconnect

TStadler — Fri, 03 Jan 2025 08:39:48 GMT

Hi PSiasios,

sorry for the late feedback.. Even if it's already too late, I just wanted to let you know.
I've talked with the Hubspot team and Strato team in detail and it doesn't work with Strato.
I then moved to Ionos, which was moved within 1 day.

Now everything is running great with Ionos.

Re: DNS Problem - site continues to disconnect

PSiasios — Sun, 05 Jan 2025 11:11:22 GMT

Hi and thanks for the feedback. In the meantime i had the dsame yourney: Strato said they could not offer several a-records, thus deeming it unrealistic to connect my domain to Hubspot. I also then switeched to Ionos with my domains. No problem there, hubspot connects perfectly.