topic Wordpress domain quit working in Blog, Website & Page Publishing

Wordpress domain quit working

RSupremeAlway — Wed, 10 Jul 2024 21:35:31 GMT

I built a new homepage and blog posts here on Hubspot and was able to connect my Wordpress domain about a month before my plan with them expired. Site functioned great. So I canceled my WP starter plan but reupped the domain registration with them because it was working. The day the starter plan expired, the site went 404. Wordpress says it's not their problem, Hubspot support provided little help (free plan, get what I pay for, admittedly) and directed me here. Any input is welcome, thanks.

Re: Wordpress domain quit working

Jnix284 — Thu, 11 Jul 2024 00:22:24 GMT

@RSupremeAlway It should work - if you have your domain registered with WP, you should be able to connect the DNS to HubSpot. Since it stopped working when your WP starter plan ednded, it's clearly an issue on the WP side of things.

The only option I can think of is to transfer your domain to GoDaddy or NameCheap and re-establish the DNS connection to HubSpot.

When did the website first return a 404 error? There was an issue with some accounts that happened over the last 2 weeks that has since been resolved that may have coincidentally impacted your website - can you check if it's live now?

Re: Wordpress domain quit working

RSupremeAlway — Thu, 11 Jul 2024 00:50:29 GMT

Before I was able to read your reply, I got it partially resolved. A chat agent at Hubspot told me to disconnect and reconnect. I had already done that in one way, but I found another place in the settings to do it again and that seems to have brought back the homepage. Unfortunately my blog posts still are dead.

Re: Wordpress domain quit working

Jnix284 — Fri, 12 Jul 2024 00:12:00 GMT

@RSupremeAlway since disconnecting the domain fixed the website page, maybe unpublish and republish the listing page for the blog and that will reset the connection?

Re: Wordpress domain quit working

RSupremeAlway — Fri, 12 Jul 2024 21:30:59 GMT

I think what worked for the blogs and my email-registration landing page was simply making updates to the content, which I started trying before I saw this reply. It all slowly came back over the course of several hours. Thank you for mentioning that, I will have it in mind if this happens again!

Re: Wordpress domain quit working

Jnix284 — Fri, 12 Jul 2024 23:33:03 GMT

That's great @RSupremeAlway I'm glad everything is working as expected again!