topic Re: Experiencing Weird Redirects in HubSpot? in Blog, Website & Page Publishing

Experiencing Weird Redirects in HubSpot?

inboxhannah — Wed, 10 Jul 2024 10:41:20 GMT

Has anyone else noticed strange redirects in HubSpot? To clarify, this issue isn't within my own portal but occurs directly within HubSpot. When I click on a HubSpot page, feature, or community post, I’m unexpectedly redirected to their homepage with a UTM string attached. Is this happening to anyone else? I haven't seen any discussions about it, but it's really frustrating!

Re: Experiencing Weird Redirects in HubSpot?

karstenkoehler — Wed, 10 Jul 2024 11:05:41 GMT

Hi @inboxhannah,

Could you provide more details? Can you give an example of a page where this happening? Which utm parameters are being attached exactly?

Best regards

Re: Experiencing Weird Redirects in HubSpot?

inboxhannah — Wed, 10 Jul 2024 15:15:28 GMT

Thanks @karstenkoehler

Here's a link I've had come up today - https://www.hubspot.com/?irclickid=XcHwljzhvxyKUSF3qBQLiyXIUkCxmewBm0MpWM0&irgwc=1&mpid=357605&utm_id=am357605&utm_medium=am&utm_source=am357605&utm_campaign=amcid_XcHwljzhvxyKUSF3qBQLiyXIUkCxmewBm0MpWM0_irpid_357605

It's not a UTM I've set up

Re: Experiencing Weird Redirects in HubSpot?

karstenkoehler — Wed, 10 Jul 2024 15:17:03 GMT

@inboxhannah which link did you click that redirected you there?

Re: Experiencing Weird Redirects in HubSpot?

inboxhannah — Wed, 10 Jul 2024 15:22:46 GMT

@karstenkoehler I was navigating my HubSpot portal, clicking around in Contacts. Sometimes I click on Settings, Workflows, or Lists, and I keep getting redirected.

I initially thought this was a common issue for all users, but it seems like it might be specific to my account. Maybe it's time to reach out to HubSpot support directly.

Re: Experiencing Weird Redirects in HubSpot?

Jnix284 — Wed, 10 Jul 2024 23:48:42 GMT

This is super strange @inboxhannah, at first I thought you were clicking on external HubSpot content (like here in the community or knowledge base) and being redirected to their website, but it sounds like you're clicking actions in your account and it's taking you out of the portal to their website.

When you submit a ticket to support, I would include a recording of the action your taking, what link you're clicking, etc. so it's clear what steps they need to take to recreate the issue.

Re: Experiencing Weird Redirects in HubSpot?

jvr24 — Thu, 19 Sep 2024 11:33:42 GMT

Same for me, it's getting really annoying now...

Re: Experiencing Weird Redirects in HubSpot?

Jnix284 — Wed, 09 Oct 2024 18:33:45 GMT

@jvr24 is this still happening? Can you capture a screenrecording that shows the behavior and share the URL you're trying to access and where it's redirecting?

Re: Experiencing Weird Redirects in HubSpot?

Akoranki — Fri, 06 Dec 2024 04:21:07 GMT

This happens for me as well - anybody else still having issues? This primarily happens when I middle click to open a link in a new tab. It will open the link in a new tab like normal, then open an additional tab that redirects to the home page.